Mansio Suites The Headrow

Very disappointed with our stay. Customer service was terrible! The receptionist was eating a bag of crisps whilst booking us in. The rooms were very dirty and shabby! Needs a refurbishment. Glasses were dirty ,lots of dust,shower door was leaking water. The worst place I have ever stayed.

Stayed here for two nights. Apartment is at ground level next to a road. The glazing is hopeless so you can hear everything - cars, noisy drunk people at night, music coming from a nearby club. Not a relaxing stay at all. The WiFi is hopeless. I gave up trying to work in the room and despite providing Smart TV’s you can’t watch streaming services because the wifi is too slow. Apartment is nice, but there are quieter options in Leeds with decent wifi.

Convenient for the city centre. Really spacious and well equipped room. Was all laid out for a meal. Full range of kitchen appliances. Ironing board and iron always appreciated. Nice bathroom. Entrance is off an alley so effectively a quiet location. Didn’t hear a thing.

Tired, dirty and noisy! With no ability to raise concerns directly with the reception staff who are available only after you’ve left for the office or before you return from the office, this was an unpleasant experience for both what they fail to tell you and what you experience. I can accept that the apartment has a degree of cheapness about the furnishings and general wear in its condition, but what I cannot accept was that the room evidently was not clean. There was a pair of third-party owned [lost] socks left on a chair [I did manage to report these but nothing was done to clean the room other than a flippant “well notify housekeeping,” and black mould growing on the grout and seals of the shower. The room was a sweltering (around) 75+degrees Fahrenheit with no ability to adjust the the temperature through heater control, although radiators had thermostatic control. Opening the windows and curtains simply revealed the side of a shabby alleyway and a variety of industrial sized rubbish bins. Besides the frequent passage of vehicles and their accompanying noise, the real kicker was the emptying of the glass bottle bins at around 4.45am each morning, so very little sleep. I should probably have just checked out early and asked for a partial refund. I certainly won’t be booking this apartment again.

Having recently stayed in a serviced appartment in Leeds without incident I had high hopes for the Mansio Suites. Firstly it’s difficult to find and down a fairly dimly lit park, not ideal when travelling alone with a small child. Secondly the “mandatory” £200 deposit which they call a pre authorization deposit. It’s not. It’s a payment of £200, exact words “refunded if you don’t trash the room” I was a woman travelling with a 9 year old child and have never had to pay £200 up front to stay anywhere. There is zero security on duty and the lift is accessible to anyone, no key card required I suggest this may be why rooms get “trashed” Room was decent and clean but really rubbish experience for what was supposed to be a fun, half term break. Location is good however there’s lots of choice in Leeds and I’d definitely recommend staying elsewhere and save yourself £200 out of your bank for 5-7 working days.

We stayed here for 1 night as part of our date night, it was just supposed to be a little bit of comfort to enjoy after our day out We were not disappointed! The bed was so so comfy!! I was trying to find the labels to see where the bedding was from 🤣 It was quiet, no issues with noise even been so close to the headrow It was spotless and beautifully presented when we arrived and it was nice to have the extras like nibbles and Nespresso The chap on reception was very welcoming (sorry I didn't catch his name,) but was lovely to chat to when checking in All in all if I could afford to do this again I would in a heartbeat