Ramada by Wyndham Leeds East

I was a little hesitant to book this hotel with it being on a service station- how wrong I was. Absolute gem of a place, hotel room was lovely, quiet and clean. Free parking and a 15 minute drive into Leeds. Next door in the service station there is Starbucks, Leon, pizza express, Nando’s, Greggs, M&S etc. will definitely stay again.

Stay at hotel many times, in general very clean and comfortable, to check in and out very easy .

Hotel is well located for our trip into East Leeds. A pleasant landscaped area lots of places to eat. The hotel is modern very clean with friendly staff. Absolutely met our needs and would definitely stay again

Terrible terrible service! Checked in night of 20/7 and was told one of our bookings couldn’t be found. No help, compassion, empathy…nothing. Finally a colleague did find out booking and we received the two cards for our rooms. In one of the rooms there was guests already staying in the room!!! We apologised and went to reception. Again the female colleague had no compassion, she said oh yeh we realised that room was already occupied after you left reception!! How did they not know that before assigning us the room?!??? The person whose sleep we interrupted also came down to complain! We finally got a room but then our other booked room was then invaded with another family trying to access the room. They had again assigned another family one of rooms!!! We went down to complain again!! Was told manager would be available in the morning to make a complaint to. Didn’t sleep well because we thought our room would be visited by unsuspecting guests again! Morning came, we went to reception and was told the manager was in a meeting and we had to wait for them. A lady then approached us at breakfast and stated that she was not a manager, she apologised for the same girls at reception telling us that she was a manager. We demanded a refund and was told a manager would contact us later on the day to discuss. As I am writing this report no one has attempted to call us whatsoever. Very unhappy with this service!

I could not fault it, they said hotel offer early check in which I think details should be added on this for others to know

When I arrived, the hotel had no record of my reservation, fortunately, they had a room and let me stay. In the morning they advised that the booking had not appeared on their system.