Beaverbrook

Stunning property, fabulous accommodation, exceptional service. The spa treatments were top notch and the facilities clean and relaxing. The pools are a must! Had dinner in the Garden House- elegant and casual at the same time and the food was so delicious I returned again the next day. Finally a top tier get-away from the hustle and bustle of London; I have already booked a return trip! I stayed in the spa cottages- highly recommend as well, although any accommodation here would suit. Truly enjoyed and have not had service this good anywhere, to be honest! Go on and book, you won’t be disappointed!

Do not stay here ! This has been an incredibly poor experience with Beaverbrook hotel. I'll provide a detailed summary below Number one when I booked the hotel the two nights with my daughters they took payment three times from my debit card and none of these went through and was shown as pending on my account. As a result a very large sum of money was held on my account and I couldn't get this money back onto my account for over a week and as a result I missed my mortgage payment and as such this reflects on your credit rating. No one in the senior management got back to me about this I should have trusted my instincts and not stayed at the hotel although I continued with my booking and when we arrived at the hotel the first day in our room the heating wasn't working at all. Its done by under floor heating and the temperature didn't get above 16° and as such the room was really cold and I ended up with a fever and was really sick and had to go home the next day. I asked the hotel to credit one night of my stay due to the fact that the heating wasn't working in the bedroom and they refused to do this I then arrived home and on the next day to my dismay they had taken nearly £900 out of my account with no e-mail no phone call no justification for this not even a phone call does ask me how I am and how I'm feeling. It turns out that overcharging by nearly £400. The remaining amount was for a number of meals we had at the hotel during our limited stay. It then took nearly two weeks after chasing multiple times to get the money refunded which they overcharged me for. This has to be the worst five star experience I've ever had with any hotel and even if these even if these occurrence in occurrences hadn't have happened I can let you let you know that the quality of the offering there is poor. Depending on where you're staying you have breakfast in different areas and you are not allowed within the breakfast rate to dine in other areas only in the area that's designated for you. Upon having breakfast in the garden area taken there in the cart by Jose (Jose who is the warmest and very nice out of all the staff working there the rest of staff don't make any eye contact on our incredibly cold that sort of traditional British coldness we've become accustomed to and lack of warmth we've come to class as normal in the UK) there was no one to greet us, and Jose had to look around for a member of staff to seat us. This whole breakfast experience is very poor constantly asking for coffee and to be served in a timely way. It could be quite clearly seen that the male member of staff was not happy working there and the most the work was being delegated to a young lady but it was but was woefully understaffed. Lunch at Mrs Beeton's was passable, with better staffing, but their rendition of kedgeree was really quite awful. It was basically boiled rice with some vegetables and fish added in, with no attention to spicing, and it was really poor. I can tell you th

We have just returned from a weekend here with family. The hotel grounds are very impressive and we were blown away by the sheer extent of the estate. The rooms were nice, plenty of space and nice finishing. Every surface has something on it though so a night mate if you have “stuff” you need to put out. Not huge amounts of storage so only great for a couple of nights (which we were). The spa facilities were lovely and well appointed, surprised though that despite it being a brand new offering, the layout was odd, most places changing rooms have direct access to the pool. Japanese restaurant was very enjoyable, unlike other reviews, i think it’s where you expect it to be in terms of value. Bar service was good and attentive, with great drinks selection. We did have some issues with plumbing in the village, however it didn’t overly detract, it just meant we had people coming and going to repair, or water everywhere in bathroom. Breakfast buffet in the village is a sorry affair however, i mean put some actual effort in, this is not meant to add drama, it would look at home in any standard hotel charging much less. Was also a shock to then find the hot food chargeable despite the poor continental offering. All in all, another fine resort in the country, are there better, possibly. I think where others have done well, is making the service feel relaxed and at home, the service in most instances here are a throw back to the old school style of service, some may prefer it i guess.