This review pertains solely to the breakfast service. I have previously dined at this hotel for lunch, which was a pleasant experience and the hotel itself appears charming However, I want to be clear that my comments here refer only to the breakfast service While the food was good and the waitstaff were attentive and courteous, our experience was entirely overshadowed by the conduct of the breakfast shift manager or supervisor- whose name was Tony (or possibly Tommy). His behavior was shockingly unprofessional and deeply disrespectful toward his team. Throughout the breakfast service, he was audibly barking orders and reprimanding staff in front of guests, creating a tense and uncomfortable atmosphere. It was extremely disheartening to witness such treatment, especially considering how hard the waitresses were working to ensure a pleasant experience for everyone. I am genuinely surprised that a hotel of this calibre would employ someone who displays such a lack of professionalism, training, and basic respect. Equally concerning is the apparent lack of accountability--how his superior allows such conduct to continue unchecked is beyond me, As a frequent traveler, I have rarely encountered anything so disturbing in a hospitality setting. My business associates, who are currently staying at the hotel, asked if I would consider staying here in future. Based on today's experience (Thursday), I will not be returning. I cannot in good conscience support a hotel that tolerates workplace bullying. I sincerely hope this feedback reaches someone in management who values the well-being of both guests and employees. This kind of behavior has no place in any professional setting-let alone one that aspires to high standards. Appalling!!
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