Aldea Kuká, Luxury Eco Boutique Hotel

This is my second time at Holbox and i will definitely be staying here in Aldea Kuka again. I traveled solo and it was perfect, the beach, breakfast options , drinks , pool and easy 10 minute walk into town.

The service needs lots of help. Great hotel ,great place but they need to upgrade there service if they want to make it a DIAMOND.

The hotel looks incredible inside & out! However looks are deceiving! Long story, short, the hotel staff are trained as if they're working at a 2 star hotel. The rooms look amazing, however due to the design of the hotel, and you're staying on the first floor room, you can hear every step & word the people above you make due to the design. The first floor ceiling boards are legitimately the 2nd floors actual flooring. Usually you have a ceiling, an air gap with insulation to stop noise transfer then a subfloor & flooring. Won't be returning!

We loved our 6 night stay at the Aldea Kuka. From waking up and lounging on our own private patio to taking a relaxing moment in yoga class to enjoying a delicious breakfast at 1130am every morning (loved that we weren't made to eat early...) to walking the beach countless times, we LOVED every moment. The staff and the prettiness of the property were bonuses!

DONT GO TO THIS HOTEL .Decided to stay here for a night. At check in, an hour after the standard time, the room wasn’t ready, they asked us to wait for 15 minutes which turned out to be 45. They give us a room which was in front of construction workers who could see inside of our room and made construction noises non stop. We asked to be moved to another room, they moved us to a room right next to the first one. At 4,50 am I went to the toilet and the toilet wasn’t working cause there wasn’t water in the wc. I go to the reception (5 am) there is no one there, completely closed and nobody around. I walk around the property at 5 am looking for someone to help me, I couldn’t find anyone. I went back to the room, couldn’t sleep and couldn’t use the toilet. A couple of hours later, around 8 am a loud banging noise begins and won’t go away for at least 1 hour. I go back to the reception, nobody goes to check on the noise, nobody says anything besides we are sorry for the inconvenience. I asked for a refund since I e couldn’t use the toilet and couldn’t sleep due to the noise and the lack of water. They offer a massage ! This hotel calls itself luxury but the only luxury part is the price, the people Working there at reception are useless and didn’t solve anything. The manager is useless and reception people are helpless. The only people working there and providing a good services are the restaurant and cleaning staff. A 700 dollar nightmare and a waste of money

If you’re used to 5 star service you’re going to be let down. I booked this hotel because the rooms looked beautifully decorated and modern for a remote island. Was pleasantly surprised by the cirque show that happens nightly at 8pm. Was really nice to be entertained during dinner. All of the staff at the restaurants and cafe were very attentive. Where this hotel fell short was daily cleaning of the rooms and restocking of items in the mini bar/ coffee. Not replacing towels even when we followed instructions. No thorough cleaning of the restroom or shower during the stay. There was loud construction in the morning to afternoon that was happening 2 days out of our 4 day stay. Also please double check you don’t leave anything in the room upon departure as it seems they don’t have a post office on the island in order to ship out anything left behind?

Beautiful Hotel with great and extremely friendly staff. Shout out to the reception team, Nacho and Francisco for making our stay exceptional.

Second time here in a month and we loved it. The room had a ton of space, the pool is great, and the drinks are fantastic.

The staff are the best of Holbox The location is the best of Holbox The prices are the highest of Holbox The rooms are not the prettiest of Holbox - that was disappointing