Hotel de Charme Laveno - Luxury All Inclusive

We enjoyed a lovely stay. The staff is very nice, a good restaurant and clean rooms with a wonderfull view on Lago Maggiore.

My husband had stayed here for business and said it was wonderful, so we booked for five nights as a break away on our tour of Italy. On arrival we were greeted warmly and had help unloading our car and checked in. Welcome drink and nibbles offered and all the services explained. Went up to our room where our luggage had been delivered. Lovely large room with a Juliet balcony overlooking the lake. Very clean and bathroom excellent size and with all the bits and pieces you’d expect of a five star hotel. As an all inclusive luxury hotel we went down to have a drink after a days travelling. Service was extremely slow and we had to find a waiter rather than them keeping an eye out for patrons. This remained the case the entire stay. Service was mixed..some times you get nibbles, others not. Evening meals were excellent with a good choice. You are allocated a table for your stay. We had a nice table at front of far restaurant. Buffet salad, then your choice delivered to the table. You serve yourself to wine from the buffet. We returned to room on night one and turned on the air con. Nothing! Just a lot of noise. We decided to sleep with door open instead and reported the next morning which we did snd were told it had to be switched on by reception which they did. This was after discovering you can only use the hairdryer on its lowest setting or it cuts out (we had a replacement from reception and it did exactly the same). Day three and the air con still not working so they offered to move us which we accepted as was too warm too sleep without it. Moved room and air con in that room was marginally better but not vastly so. Hey ho. Breakfast was again a buffet affair with fresh egg dishes cooked to order. The all inclusive alcohol tariff was ok..they ran out of whiskey after one night and it wasn’t replaced whilst we were there. Some drinks are not included. The location is great. Very quiet and some nice bars along the promenade if you want to walk and have a change of scene. You can get a boat from laveno over to Intra which is the hub for boats going across the lake. All in all it was a pleasant enough stay but some attention to detail, better service and make sure spirits and drinks are stocked and supplied.

We have stayed in many hotels around the world but this was the place for us, Laveno is quiet and not packed with tourists but you can easily get the ferry to hop around the lake and all its towns and islands. The hotel was welcoming, small enough to be personal and large enough to feel like you have space, the views are magnificent (especially from the pool). I went to the pool before breakfast every day and did not have a problem with going early. The breakfast had all the choice you could wish for, the afternoon tea and cake was fabulous after a busy day island hopping and the dinner and wine were another level of taste and choice. The service was impeccable and although we have stayed in many 5 star hotels, this was by far the most perfect for us. We travelled from Milan on train and it was very simple, we visited the local cable car which was amazing and simple to find. We had the lake view room last time and it was clean, modern, spacious, airy, with a fabulous view of the lake and delicious smell from the diffuser and toiletries. We rarely go back to the same location or hotel but have booked to go back in May 2024 for my husbands birthday, this time we have treated ourselves to a junior suite. Thank you to the staff, chefs and cleaners for making the 3 nights so perfect.

A truly lovely hotel. The staff, food and accomodation were really great - the lakeside views just beautiful. The perfect location for a really relaxing break whilst being pampered.

Fabulous hotel , quiet location but really handy for the ferry. The hotel has on site parking and a we had a fantastic lake view room. The staff are fantastic, really friendly and welcoming and helpful.breakfast is fantastic with probably the best omelette I’ve ever had!! The half board option includes dinner which we had for three nights and was delicious this also comes with wine included. Friday night is aperitif night too !! We had complimentary welcome drinks the first night and the staff remembered our names. The roof top pool if gorgeous on a sunny evening and was bliss. I ordered hot milk for my coffee every morning via room service and it arrived in a couple of minutes, accompanied by a smile from the lovely staff. Frederica was amazing and seemed to be everywhere, serving everyone!! A fantastic hotel , great food and great staff. Perfect for visiting maggiore, but quiet. I wouldn’t hesitate to stay here again. Thank you !

This is our 2nd visit based on our experience last year. Firstly this hotel is a beautiful calm gem. It is a clean, fresh, modern boutique hotel with charm and it feels like you have a secret that you don't want anyone else to know. Secondly, the real secret is the Michelin level Italian food at its finest. We have travelled the length and breadth of Italy and Sicily and honestly, how Carmino and team have not got 2 Michelin stars is beyond us .. from the locally sourced salads and cheeses to the carefully constructed nightly menu of fish, meat and vegi options, this place is as good as any Michelin restaurants we have been lucky enough to visit and is of the same level as some of the best restaurants in the world. Fresh, basic Italian ingredients served beautifully with combinations you would not normally see. Tonight's ricotta gnocchi and sea bream are just a couple of examples. Pictures enclosed. Then there is the service from the team.. reception, waitresses and the front of house team cannot do enough to make your stay beautiful but there is no forced air of yes sir/madam. Just a friendly team who really wants you to be happy, including a greet with the chef tonight so I can say thanks and seeing the spotless kitchens. The backdrop of the mountains, greenery and lack of tourists is a bonus of course but the prices for coffee and aperitivo, are very reasonable along with the e- bike hiring, free steam room, sauna and spa space that is the quality of any 5 star London hotel and just another level of massage and pool overlooking the lake. We had to book in advance but if the team stays then we will be back every year... Thanks and we look forward to another couple of days.