Conrad Las Vegas at Resorts World

Hotelnya baru dan kamarnya luas, tetapi toiletnya sudah berjamur di sekitar pancuran dan berbau apek. Untungnya, kamarnya masih bersih dan wangi. Kami suka karena tidak banyak orang di hotel, tetapi itu juga berarti tidak banyak meja yang tersedia untuk berjudi dan tidak banyak pilihan makanan. Sepertinya ada beberapa restoran, tetapi ketika Anda meminta tempat duduk, mereka akan memberi tahu Anda bahwa seluruh bagian kosong dengan meja-meja terbuka tidak memiliki pelayan. Ada juga food court, tetapi baru buka setelah pukul 11.00 dan tutup pukul 22.00. Donatnya enak.

Got room upgrades and very nice view. Though it’s a bit far from the strip (at the end), easy to access by car

Great value even during peak season with big exhibition going on.

good view

As a Hilton Honors Reward member, I am appalled by my experience at Conrad Las Vegas. This hotel completely failed to meet the standards of respect and professionalism expected from a five-star property. During check-in, after waiting patiently in line for over an hour, a guest cut in front of me. When I respectfully raised this concern following an additional 10-minute wait, the receptionist, Jean-Michel Dinh, dismissed me with condescending and hostile remarks. He even laughed and mockingly told me there was no way I could raise the issue or file a complaint. When I politely took a picture of his name card for documentation, he escalated the situation unnecessarily by involving security. The security personnel used threatening and intimidating language, even attempting to deport me on baseless grounds, which they later abandoned when they found no fault on my part. This behavior made me feel unsafe and deeply disrespected. To make matters worse, I was assigned a low-floor room in an inconvenient area, which felt like retaliation for voicing my concerns. When I decided to leave the hotel due to the hostile environment, they failed to process my checkout properly, resulting in unwarranted charges. This hotel treats customers with arrogance and intimidation, not the courtesy expected from a luxury brand. With so many outstanding hotels in Las Vegas, why risk your stay at one that disregards its guests so blatantly? I am taking legal actions on Nevada Customer Affairs and small court claim currently. but the reply from Conrad Las Vegas is not helpful and behave equally unprofessional that try not to address the matter directly. As a loyal Hilton Honors member, I strongly advise avoiding this property. Hilton must address this serious failure to uphold its reputation.

Hotel location is a bit far from the strip center where all the action and activities are at. Lots of shop/restaurant were close on the two days I was there. beside the casino, not much going on on-site of this property. Lobby was small compare to other 5 stars on the strip with no waiting area or sitting area. everything else is on par what you can expect for a 5 star hotel.