Homewood Suites by Hilton Lansing Eastwood

I was assigned a room that had not been cleaned. The ice bucket was on the floor by the toilet. There was a used bar of soap and rage on the sink. There were old access keys left in the room. There were empty plastic wrappers on the sink in the kitchen and the bed was not properly made with all the pillows on one bed. You have asphalt issues in your parking lot that takes away from the decor has you approach the front entrance of the bldg. The staff did not even seem concerned about the room issue. I will not be staying again. I'm sure I can get my 150-180 dollars a night to go a lot further at another chain.

I'm a simple person that really was just looking for somewhere to sleep & recharge after my day. The parking for this location is awkward & limited. There was never a member of staff at the front desk when I needed to ask a question. I had to move rooms twice; my first room had no electric in half the room while my second room ended up with no working microwave, the fridge was off when I got tere (which I did not know at the time, so an entire dinner was ruined because I put my leftovers into the fridge), and there was a leak in the bathroom. My third room was fine; i had no silverware in the kitchenette, the fan/vent in the shower area didn't work, a light at the vanity flickered terribly, & there was no silverware in the kitchenette (again). There was weird damage in the rooms (the wallpaper near the toilet was brown & discolored) and the showers were (oddly) devoid of any useful ledges or shelves upon which to place my 3 cleaning items (shampoo, body soap, & body lotion). The cleaning staff did a poor job cleaning the room; essentially, they messed with the bedding, took towels & only replaced half of them, left every single light on in the room, & took the trash (including trash bags but never replaced those). I had to ask for additional towels and additional trash bags to place into my trash cans. Honestly, the worst part about the room changes is that not one member of staff seemed to care that I had to move everything to another room nor did they offer recompense.

This is a very nice hotel. Suite was large and well appointed. Clean, quiet and comfortable.

The staff was really amazing n went above and beyond!!! Great Location!!

Very nice facility. Junior suite was a great value for the cost and the complimentary breakfast was better than most places.

Well...I wish I could give an adequate review, but unfortunately the night we checked in, two out of three of us got hit with the stomach virus and stayed in the room the entire time. We missed out on the free breakfast, work out room, and weren't able to fully enjoy the swimming pool. Needless to say, the bed was comfortable and we were supplied plenty of towels, bed sheets and cleaning supplies to make our "sick" stay as comfortable as possible. Wish we could be given a "do-over" to enjoy all this hotel has to offer!