Hotel Atour di Langfang

Recently, I went to the Dream of Red Mansions Drama Fantasy City for fun. As usual, I stayed at Wanyuehui Hotel. Overall, the hotel level is good. ① Bedding and supplies: As always, I personally like Wanyuehui's bedding and washing brands very much, but the pillow support of this store is a bit poor. It may be too long. It is not convenient for friends who like to sleep with high pillows. You can ask for more pillows. ② Hygiene: The overall hygiene of the executive suite of the hotel is acceptable. ③ Service level: The attitude of the hotel staff is very good. I like it here. The problems encountered during the stay have been effectively solved. The attitude is really sincere. The service details need to be optimized, such as the night bed service and welcome fruit, etc. need to improve the standards. ④ Member experience: It is quite satisfactory. The lounge is not open and replaced by the set meal of the hotel's Chinese restaurant (the taste is acceptable). The hotel breakfast category and taste standard level are good. The attention and rights implementation of Wanyuehui members are not bad. ⑤ Location: Next to Langfang Wanda Plaza, in the city center, it is very convenient to travel. ⑥ Special praise! I would like to praise the manager on duty on the night of check-in (I forgot to ask his name). I was not feeling well and needed ibuprofen urgently at 3 a.m., but the hotel medicine box was not prepared. The manager on duty offered to help me buy it at the pharmacy outside! I like the service awareness, but I don’t want to be troubled, hahaha, so I ordered takeout by myself in the end. I only stayed for one night, and the overall experience was not bad. I also talked a lot with the manager on duty before checking out. I can feel the intention to improve the problem from the attitude of the staff. In general, as a hotel in 2014, as long as it is repaired regularly, the hardware is not a problem. For Jiahua, the reason for choosing this hotel is more about hygiene and service. If you come to Langfang for business or travel, I still recommend it.

The luxury of the lobby on the first floor of the hotel instantly conquered me. The front desk was professional and enthusiastic, and the check-in procedure was quick and efficient. It was awesome! The front desk upgraded the suite for free. The room was brand new and fully equipped. The bedding was so clean that people could sleep peacefully. The breakfast area had so many choices that it was dazzling, combining Chinese and Western food. It was a very satisfying experience.

It is really a blessing to be able to stay in a satisfactory hotel when traveling. I stayed there for several days in total. The environment and sanitation are very good, and the service attitude of the front desk team is also very good. The hotel environment is good, there is also a swimming pool and a gym. There is also a self-service machine for check-in, which is more intelligent. It is also very close to Dream of Red Mansions and Shuiyunjian. Travel is convenient and fast. When ordering takeout, there are interesting robots to help deliver to the room. I am super satisfied. The breakfast is also good, with many varieties. I personally think it is very cost-effective. I recommend everyone to stay here

I was in a hurry to have breakfast in the restaurant in the morning. I forgot my room number, but I had the room card. I told the waiter that I forgot my room number but I had the room card. Could you check it for me? The waiter insisted. A foreign guest in front of me could go to the restaurant to eat without telling the room number. I was discriminated against by the waiter in my own country.

Are they affordable, or just plain cheap skates? ”The least you expect, the more satisfied you will be”. Where do I start... A four letter word starting with S and ending with T, comes to mind, when thinking about rating this hotel, in terms of service received. Front of house (seven or more staff), including the duty manager, were ”hanging around” the back of the counter, upon our arrival. A toothbrush, and a comb, that's it, that's what you can expect to find during your stay. Too much effort for them to even supply something as basic, as a shower cap. It's mid March, and can you guess, what music is playing in the background? Christmas music, clearly, there is no supervision and oversight from regional management, or just a lack of common sense. The rooms are dark, and have a dodging feel to them. In the dining area, where breakfast is served, you will find that the descriptions of the dishes on display, are solely in Chinese. No English whatsoever, yet, ”they” want to ”run” an Internationl / English brand. This branch, is in my opinion not worthy to represent an international brand. Perhaps, retraining or change of management, would be an option. Until then, this establishment will never see us again, nor will we recommend them.

We booked into the Holiday Inn Suites at ”Holiday Inn Langfang”, this time around. Our previous visits to this hotel, were not particularly good, with service ”a lack of service”, being the primary reason. Nevertheless, we wanted to try the ”Suites” section this time, and also see if things have improved. Unfortunately, we were yet again inconvenienced at check in. This is the only hotel, in China, in our experience that seem to not be favourable towards foreign guests. Bearing in mind that we have visited numerous hotels, and have been living and working here for around four years. Other than the most unpleasant check in process, our overall stay was fairly good. The ”suite” has a fairly spacious layout, and the rate is relatively affordable. We were very disappointed to learn that the swimming pool, was not operational (this whilst it's advertised on Trip.com). We do enjoy the Breakfast at this hotel, in fact, we have breakfast here at least once a week. Previously, we found that the Dish Name Cards at the Breakfast Buffet, are only in Chinese. This is still the case, WHY? As it's an ”International Brand”, hence we expect a level of English as well. This can be such a lovely Hotel, if only they would work on improving their service levels. With that said, we received excellent service from ”Allen”, whom tried his best to meet our requirements. (Perhaps, his management, could learn some professional courtesy from him). There are numerous hotels around, and if this one wishes to remain busy, best they improve their service, especially towards foreign guests.

The room is well-equipped, and the furniture and decoration are European style just like the name of the hotel. You can refer to the real scene pictures I took; The hotel is located between ”Only Dream of Red Mansions Drama Fantasy City” and Langfang Station, which makes it convenient for us to take taxis to these two places; The front desk service, when I asked if the room could be upgraded, a young lady wearing black-framed glasses first said no, and then a beautiful young lady next to her said yes and asked the black-framed sister to upgrade it. It really made us feel very good!

The room was barely ok, it was a bit old, the repairs were serious, and the sofa was dirty. The kids dug out a few black pebbles from the gaps in the sofa. I guess the cleaning staff didn't check the room carefully, which was a bit different from what I expected. I wanted to stay for two days, but I checked out early after one day. I didn't know where to go except for Dream of Red Mansions and Shuiyunjian Commercial Street. Everyone said that the breakfast was very rich, but I think it was really average, and it couldn't be compared with other five-star hotels. There were few types of bread and snacks, all of which were carbon water, and I was full after a few bites (roujiamo, sesame cakes). The coffee was very light and couldn't be drunk. Wouldn't it be better to get a coffee machine? What era is it still American coffee with water? The swimming pool is OK, but there is no service. One big and one small are given a cabinet and a bath towel. Children's handicrafts are not expensive, they made sachets and Turkish lamps, and the service attitude is not bad. I gave it five points because everyone worked hard during the holidays. 800 yuan is really not cheap if it is not a holiday. I hope it can be improved in the future. As a colleague, I want to say that I can tell where the management is wrong at a glance. It’s not easy to stop wasting time, so let’s just leave it at that.