Tru by Hilton Eugene

This was our first stay at Tru by Hilton. We are senior citizens and the hotel is designed as a minimalistic environment. 1 chair is provided per room. The staff was friendly and helpful. This a a place for 20 year olds not 76 and 77

The location near the walking trail was fabulous for an end of the day stroll. The $50 pet fee is insulting. As I checked in I told the counter person that I was astounded and $20-$30 is normal and $50 is outrageous. He said no, that was routine and he was defensive. He could have just responded that he would pass that on to management and I would’ve been satisfied but still unhappy with the amount. I have checked around since then and routinely found $25 pet fees. I can afford the $50, but the irritation level will keep me from staying there again.

Overall, it was really good. Very heavy cleaner smell that was bothersome and road noise come in your room.

The hotel was very clean, the staff was patient, and the breakfast was good. However My car was vandalized, my possessions pilfered, and management was indifferent, to be generous. It was a pretty building, but prepare to be your own security, because you're on your own

Overall, a great stay. For those of you that have stayed at a lot of hotels, you'll understand when I say that it speaks volumes that they ave such high quality toilet paper and amazingly soft towels. That being said, in an effort to be more eco conscious, they installed refillable dispensers for soap/shampoo/etc. that require two hands to be used. I commend them for trying to be more eco conscious, but they really should have an alternative for disabled guests who do not have use of both their hands.

Staff was very accomodating Continental breakfad was good lots of choices, but, they should extend weekday hours to 10am

Loved the modern contemporary feel, everything was clean. Definitely a good value

The staff was outstanding-especially front desk people Shawn and Robert. Shawn recommended great things to do for my 26 yr old son, myself (55), and my 85 yr old mom. Restaurants with amazing food Chow (elevated burgers) and the Bier Stein (best tuna melt ever & great IPA Beer) as well as hiking on Skinners Butte. The staff were incredible and our stay was the best ever. We 3 thumbs up) highly recommend staying here when visiting Eugene/Springfield Oregon

And the mattresses & pillows were comfy & soft sheets