Hotel dekat Jembatan Istana, St. Petersburg

I absolutely loved staying at this hotel. From the moment I walked in, the whiteness of the entrance, staircase and reception area was wonderful and it was so clean! The staff was very quick and courteous while checking us in. When we entered our room, it was a delight - spotless, gorgeous cushions and good windows. We were so happy. We had an extra bed added which did make the walking space a little less but since we were out most of the day, it didn't matter. We stayed for 6 days and in that time they responded to all our requests quickly and efficiently. The bathroom was super spacious and we loved the big tub, especially in the winter when you want to have a hot bath! The reception staff was very helpful with directions, booking a taxi, and in addressing all our questions. The breakfast staff was also very helpful and polite. There are 2 negatives I noticed - the breakfast plates were sometimes dirty and i had to request the staff for clean plates. And the shower curtains should be cleaned. Overall its an amazing hotel and we will definitely stay there if we go back to StP. The location is phenomenal, cant get better than this! One tip- breakfast is good but exactly the same every single day, there is nothing new and no change, so if you like some variety, there is a breakfast place opposite. You could go there sometimes. Definitely a highly recommended hotel!

В целом впечатление хорошее приезжаем сходить в СПА, мы второй раз в отеле.Номер взяли как бы… улучшенный) , Но! Он был убитый и изношенный , теп пол есть, но был не включен, в туалете не работал . Банные принадлежности ( шампунь и т д) на одного , хотя ! номер бронировали на двоих , попросили теплые одеяла принесли одно большое 2 сп. ,хотя нас было двое и номер с раздельными кроватями..) кофе в кофе машине не вкусный , попросили растворимый. Завтраки прекрасные , большой выбор , всё вкусное и свежее , обслуживание хорошее. Персонал на рецепшен доброжелателен и отзывчивый.

We stayed at Hotel Saint Petersburg and found the location good for visiting the city. Unfortunately, not all of our experiences with the staff were positive: some people – in particular one at the reception and one in the restaurant in the evening – were rather unfriendly with us, perhaps also because we are Italian, and they were not even able to inform us that European Visa and Mastercard cards were blocked due to sanctions. One aspect that definitely needs improvement is cleanliness, both in the rooms and in the restaurant, especially considering this is supposed to be a 4-star hotel. On the positive side, breakfast was very rich and varied, and we would like to sincerely thank the staff members who made our stay more pleasant: the young man preparing omelettes in the morning, two receptionists, and one of the ladies welcoming guests at the restaurant in the morning. All of them were kind, helpful, and professional. Overall, the location, breakfast, and some of the staff deserve a positive mention, although we regret that not all the service and staff lived up to the expectations of a 4-star hotel.

I want to be as gracious as I can, but I think it’s fair to say that this is not a four star hotel. I don’t want to be arrogant, but as someone who has travelled 100 days a year on average for a decade all over the world and understanding STP is a popular international city with two taxes for tourism, the standards expected of four stars should be much higher - obviously. I have seen many many hotels across the world and I’m struggling to understand how this is rated a four star. Let’s get to it and for examples: the shower itself is not a standalone. It’s in the tub and that’s fine but if you’re going to invest in just having a shower in a tub as a hotel of four stars, you should have a good showerhead and this was the poorest showerhead I have had with the weakest water pressure in all of Russia over the last 40 days from coast to coast. Also, upon arrival off the train that arrived at 6 a.m. and with nothing opening up in St. Petersburg until 10 or 11 on average something, nine o’clock if going to the Peterhof, the reception has all the time in the world to educate us on things in the vicinity. They did not even offer to share with us that there are boat tours on the river a mere 150 meters away from the hotel. Strange. Rude. And well, the staff at the reception desk are not unkind or unhelpful but they are also not very trained or willing to assist or value that they are in the hospitality industry. Not a four star worthy effort. Being warmly greeted and informed of river cruise/tour boats outside of the hotel door, would be a good start. Please note that every place that claims to be a four-star and likely every room may having a balcony I suspect, but not every balcony is equal. Some have just enough room to smoke and stand. Others have enough space for a couple to sit on chairs. To further extend expectations for travellers, the price point of this hotel should not just have instant coffee in the room. Lastly, I understand that many people have raved about the breakfast here but it truly it is nothing exceptional whatsoever. You’ll get yo ur fill, surely, as it does offer a selection that one can choose from for this or that, but it is far from anything out of the ordinary, and I think these comments may just be a sell job by friends and family or farmed out and sold to hired agents, as that’s common these days. For example there was one single choice of bread, white bread, a four star hotel with a breakfast to rave about would have at least two choices of bread for toasting. Fruit choice was minimal. At least when i was eating. And at the end of the day, it’s got choices but is completely average in every way. Location is good. And it is certainly a popular hotel at least in the summer on the weekend as it was humming. But I don’t get it. Should be classified a three star all considered. Finally, the linen and pillows are very comfortable and wifi better than many in Russia. And remember to have a bath in a good size tub instead of shower for 20 minutes under low pressure. To summarize, it is not worth its price point or a four star rating. Hope this helps some travellers regarding expectations.

Самый лучший отель Петербурга. Абсолютно каждый сотрудник заботлив. Спасибо большое за гостеприимство и за вашу работу!!! Завтраки прекрасны- рыба, овощи, выпечка, ,каши- есть все. Также есть шампанское на завтрак. Сырники нежнейшие, отдельное спасибо и очень хочется рецепт 😻 Медовик шикарен. Вид из ресторана и коридоров💔 Комплиментарно предоставили поздний выезд в 14:00. Обязательно вернемся к вам!!!

先説結論：外國人友好 酒店Wi-Fi加加林1961，還是很有歷史的 服務：24小時前台，至少有一位前台會英文。英文不好也沒關係，用翻譯軟件前台很耐心。 換匯：跟前台講要從人民幣換盧布，換多少錢，他會幫你打電話問銀行的當日匯率，有無足夠現金，給你紙質地圖。銀行距酒店一個路口，很近。換匯窗口衹會俄語，可請大廳工作人員幫忙翻譯，或用翻譯軟件。換出來的面額基本上是5000，1000，大額收手續費。自己旅遊的話推薦一次換3-4k，需要留一點小面額現金。 設施：旺季6-700p價位左右的酒店裡已經相當能打了。整體乾淨，浴缸可用，常規單人床就是0.9米。大小逼近正常3 4星左右標間，窗子能打開。每天送2瓶水。 臨街開窗會吵，俄羅斯有不少摩託炸街，關上隔音挺好。空調比較上世紀（不過得堡的酒店有空調都能單列一條，可以諒解…… 環境：出酒店右轉直走100米內，有咖啡，葯店，24小時便利店，додо 披薩（聖彼得堡達美樂），公交車站。附近吃的酒吧都不少，位置尚可。