Hotel dekat Istana Es, St. Petersburg

The Four Seasons Hotel in St. Petersburg is truly luxurious and high-end in every detail. The service is exceptional, and the staff go above and beyond to make your stay memorable. The restaurants are outstanding, offering excellent food and atmosphere. It’s one of the best hotel experiences I’ve ever had, and I highly recommend it.

We stayed at Hotel Saint Petersburg and found the location good for visiting the city. Unfortunately, not all of our experiences with the staff were positive: some people – in particular one at the reception and one in the restaurant in the evening – were rather unfriendly with us, perhaps also because we are Italian, and they were not even able to inform us that European Visa and Mastercard cards were blocked due to sanctions. One aspect that definitely needs improvement is cleanliness, both in the rooms and in the restaurant, especially considering this is supposed to be a 4-star hotel. On the positive side, breakfast was very rich and varied, and we would like to sincerely thank the staff members who made our stay more pleasant: the young man preparing omelettes in the morning, two receptionists, and one of the ladies welcoming guests at the restaurant in the morning. All of them were kind, helpful, and professional. Overall, the location, breakfast, and some of the staff deserve a positive mention, although we regret that not all the service and staff lived up to the expectations of a 4-star hotel.

I absolutely loved staying at this hotel. From the moment I walked in, the whiteness of the entrance, staircase and reception area was wonderful and it was so clean! The staff was very quick and courteous while checking us in. When we entered our room, it was a delight - spotless, gorgeous cushions and good windows. We were so happy. We had an extra bed added which did make the walking space a little less but since we were out most of the day, it didn't matter. We stayed for 6 days and in that time they responded to all our requests quickly and efficiently. The bathroom was super spacious and we loved the big tub, especially in the winter when you want to have a hot bath! The reception staff was very helpful with directions, booking a taxi, and in addressing all our questions. The breakfast staff was also very helpful and polite. There are 2 negatives I noticed - the breakfast plates were sometimes dirty and i had to request the staff for clean plates. And the shower curtains should be cleaned. Overall its an amazing hotel and we will definitely stay there if we go back to StP. The location is phenomenal, cant get better than this! One tip- breakfast is good but exactly the same every single day, there is nothing new and no change, so if you like some variety, there is a breakfast place opposite. You could go there sometimes. Definitely a highly recommended hotel!

We stayed for 3 nights in Saint Petersburg. So 1) location: The hotel is in a quiet locality and is almost unrecognizable. Does not look like a hotel from the outside 2) Staff support: The staff speaks minimal english 3) Service: The hotel does not have breakfast or a restaurant, but there are restaurants and cafes within walking distance (10 minutes), so workable; and the elevator makes quite a noise, but it's workable/safe. 4) Overall experience: Bad - Mediocre: No one helps you out with the luggage, even when they see you are struggling. I am not sure if that is the norm here in Russia. no courtesy, no support/ no extra help for any sort. I guess kindness is chargeable in Russia. Not just this hotel, every hotel we stayed in Russia, I saw no one helping families or even asking for help. Just cold, transactional behavior.

Некоторые номера довольно побитые, грязные обои, столешница, в ванной вешалки отваливаются.. по ТВ смотреть абсолютно нечего, нет возможности подключить онлайн кинотеатры. Но в целом не плохо, смотря в какой номер поселят, в последний раз меня поселили в очень грязный номер. Посреди ночи отвалился люк с потолка