The Four Seasons Resort Lanai offers an incredible tropical experience on a secluded island, perfectly capturing the essence of luxury and tranquility. The pools and beach access are exceptional, and the resort upholds the high standards that Four Seasons is known for. However, there are some areas that could be improved. The dining options are somewhat limited, with only two standout restaurants, one average restaurant, and in-room dining available. This might be challenging for guests staying more than four days, as the dining variety may not be sufficient. The pool service is top-notch, though it's only available until 4:30 PM, even though the pool itself is open 24 hours. The resort staff are generally great, but not all are equally knowledgeable, which could be improved unless the intention is to emphasize a laid-back island vibe with slower service. I also used the Lanai charter service, which was an amazing experience. I stayed in the Ohana Suite, which lived up to the Four Seasons benchmark of luxury. Housekeeping deserves a 5-star rating, although it's unclear why amenities aren't consistently replenished based on the first day's setup—you often have to request items you expect to be there. Food and beverage service varies. The breakfast restaurant and Nobu both deserve 5 stars, but the restaurant Massa falls short with poor service and an arrogant manager. Additionally, the breakfast restaurant experience is marred by a lack of air conditioning, leading to long waits and discomfort. A notable difference from other Four Seasons properties is the absence of a personal touch from the Front Office Manager or General Manager, which is typically a hallmark of the brand. This might be due to the island setting, but it raises the question of whether expectations should be adjusted for this specific property. Overall, while the resort excels in many areas, there are a few aspects that could benefit from attention to ensure a consistently high-end experience. I was disappointed with the spa at the Four Seasons Resort Lanai. The experience was mediocre at best. The bathrooms lacked basic amenities like a comb or hairbrush, which is surprising for a Four Seasons property. Typically, after a service, you're invited to a relaxing sitting area where they serve tea, champagne, or other goodies. However, here, they offered snacks like nuts and granola in the bathroom, which didn’t feel luxurious at all. It’s unclear what kind of atmosphere they’re aiming for, but it certainly didn’t provide the wow factor you expect from a Four Seasons spa.
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