Louie01050914
7 Juli 2024
My family recently stayed in a wavefront cabin and were very disappointed in our stay. There were a few things that let down this park. 1. There is no where on the Ingenia website that states that you cannot use the grass area in front of the wavefront cabins. It was one of the main reasons we booked this particular park, so the kids could get outside and explore and play while we could keep an eye on them from the deck of our cabin. We were only told at check in so too late to change rooms/cabins. 2. The gas stove in our cabin was unable to be used, the igniter would just continue to flick, and the gas ring kept going out. 3. The rooms are quite sad. Multiple patch marks and holes on walls, all left unpainted. Food on curtains and broken tiles throughout the kitchen. 4. Blankets supplied on the bunk beds in the kids rooms smelt dirty, so I’m guessing not washed after every use. 5. The parking spot for our cabin was mud. A couple of the other cabins were cemented but ours wasn’t. It rained and the drainage was terrible. Couldn’t get in and out of the car without stepping in a mud puddle. 6. One lady that worked at the front desk that probably shouldn’t be in customer service. Called for a minor issue and was spoken to horribly! I didn’t bother calling for the other issues as I didn’t want to have to deal with her so instead I’m leaving this review.
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