Disney's BoardWalk Inn

We are very familiar with this resort. It is my husband's favorite. He loves booking a balcony room with the Lagoon View and Club Level. This time, our trip was planned in a shorter time than usual, and we were not able to get Club Level, but we did book a room with Boardwalk/ Lagoon View. The last two times we booked this resort, we were very surprised at the way luggage is handled between valet services/parking services and Bell Services. We're not new to Disney resorts at every level, and the luggage service here is just off, in my opinion. We decided to once again drive as it happened the last time we parked in the front, and a valet/parking attendant offered to help once again with our luggage. Basically, they help you load it into the cart, push it a few feet unto the sidewalk, and tell you to leave it there until Bell Services comes and gets it, completely unattended and unsupervised. The last time we received very condescending answers when inquiring as to why our cart was left by the sidewalk unattended just to be told that Bell Services will come get it when they could. I asked him if this was the same process again, and he said yes. I told my husband there was no way this I was leaving our cart unattended on the sidewalk, our room was ready, and there was no reason for it to just sit there. While my husband parked the car, I tipped the valet/parking the attendant and stood by our cart waiting for Bell Services just to be told I need it to go inside and let them know that our room was ready. We just came back from Disneyland, Bell services is located right by the parking area, so you can go immediately to them and if your room is not ready you can leave your luggage there and go on with your day. He said that was not what they were doing and that I needed to go inside and let them know my room was ready, once I was in my room, then they would call, verify and bring over. There were four other carts left unattended, including one with two purses hanging. Our Bell Services attendant was super friendly, and in no way we're we upset with anybody, that's is just what the resort has in place. Not only do you tip the parking attendant for basically helping load luggage into a cart pushing it 5 ft to the sidewalk, making you go inside letting bell services know is there and then either waiting for them to come get it if you're not comfortable leaving it unattended or pushing it there yourself. I thought that was very awkward for a deluxe resort. I don't mind tipping, but I feel that is a system in place to create a reason to tip the parking attendant. We didn't have that much luggage we could have done it ourselves, we thought the cart would come in and at least be delivered to Bell Services rather than be told leave it, there go inside, let them know, they'll come get it when they can and you can just go on to your room. I wasn't going to leave it there again. As far as the room, we had a newly remodeled room. It is an improvement

It’s a good hotel, but only because of the location. Epcot and Hollywood Studios are close by and can be reached on foot. The big issue is the lack of places to eat nearby. The rooms are clean and adequate, but vastly overpriced. So there are pros and cons to staying here.

Check in process was fluid. Our room was actually ready early which was very convenient. We stayed on the Villas side. Comfortable beds, although the air vent blew directly on the single pull out twin bed which made it hard for my son to get comfortable at night. Excellent location with walking distance to both Epcot and Hollywood Studios. Biggest complaint was the cleaning service. They would I consistently come in and clear our room of dirty washcloths and towels but then not replace them. I had to request for towels and a replenishment of the plates/bowls and coffee multiple times. Definitely frustrating not to have towels available after a very long day at the parks.

Virtually zero food options at the resort. One tiny coffee shop with days old limited selections. You have to go outside to the Boardwalk area for anything. There are no options for refillable mugs. Stayed at most Deluxe but never here again.

On the first day of our stay , a man from housekeeping entered my room at 3 p.m. unannounced with the do not disturb sign on the door. While my wife and I were sleeping . When I got up he asked if I needed anything then left the room. When I made a complaint with the concierge he asked what time would be better for him to come in . Following day they sent a manager to go through my room . Me complaining about a man entering was taken as I was hiding something. I understand they have safety concerns and need to enter rooms. This just isn't the way to go about . Universal will see my money from now on

The rooms are clean and spacious. It’s super convenient in terms of location and distance to the park. But Disney resorts are not what you would expect from Disney experience or service. No one in the hotel at concierge and no one that is there can answers simple questions as to where or when the transport- boats go and the timing. None of the hotels have room service except for the grand Floridian. For over 400 a night I would expect room service available.