Hotel Màgic la Massana

The hotel is ideally located close to the gondola. The rooms are ideal for relaxing after skiing, the service is nice and helpful, the food is very good, there is a nice bar where you can relax. The only downside is that my son had his 16th birthday and there was no reaction from the hotel. I have been to various hotels all over the world and on birthdays there is always some small or bigger surprise. Apart from that, everything is ok.

Love this hotel, second time back this year, staff are so helpful and friendly. Food, facilities and atmosphere are perfect for activity holidays. We have been skiing at this resort for the past few years and this hotel and the people here are a good part of the reason we came back.

Would highly recommend. Location was great - a 2 minute walk to the Gondola where it was only a 7 min ride up the mountain without there ever being any queues. Without exception all the staff were fantastic. All so friendly and helpful. And the food was top notch. Loads of variety and really good quality. The family room was a little on the small side as was the hotel swimming pool (which was also rather cold) but otherwise it was a very enjoyable stay.

Great hotel .food lovely .staff amazing. great rooms definitely recommend. location brilliant clean rooms food was good plenty of choices breakfast and evening meal Irish bar in hotel was good entertainment good bar staff and service amazing

This is quite a big hotel with 10 floors, 3 of which are underground. Ground floor has the reception and quite a large bar area. The next 5 floors are guest rooms with the top floor housing the swimming pool and jacuzzi. The 1st floor downwards was where the restaurant and kitchens were situated, probably catered for around 200 people. The lower two floors the car parking area and the ski lockers. My room was on the 5th floor, served by two elevators. Room was large with plenty of storage space, a TV a mini Bar and desk. The Bathroom was large and actually had a bath as well as a shower along with the usual basin an wc. There were plenty of towels and complimentary toiletries. The restaurant was a buffet style and there was plenty. Breakfast had the usual fare of cereal, fruits, meat and cheeses as well as your English cooked breakfast. Oddly though, you could have rice with your breakfast. Dinner was served between 7.30 and 10pm, very large choice and all freshly cooked, I was having 4 courses every night, every meal was excellent. A mention for the staff, every one of them were smiling, helpful and courteous and I thought very hardworking. After two days I didn't even have to order a drink in the bar as the barman knew what I was having and brought it to me, great service. The reception staff were all very good and very helpful when the need arose. I took advantage of the massage service, and although a bit more expensive than my local masseuse, It was very good and worth the money. The gondola was about 2 minutes walk from the hotel and took you right to the main ski area. Altogether, the hotel and town itself were excellent. The ski area is small to be fair but was great for beginners and intermediates . Black runs were closed when I was there.

Terrible service just been stood for 10 minutes at the bar trying to get a drink. While the hopeless waitress behind the bar walked back and forward along the bar ignoring anyone except her friends. We left along with 2 other customers. Don’t even bother if you want a drink. Not a great start to our stay here.