Magic Robin Hood

For sure the worst resort we ever stayed. Really disappointed. When we arrived we had a problem with our booking all inclusive plus. The resort didn’t care or make any effort to resolve. We are the guests and we had to resolve the issue between hotel and easyJet. Staff are totally unprofessional and incapable to solve anything. Guy called Sergio, totally unprepared to solve anything. I tried in the evening and was a guy called Michael who is extremely rude and incapable to solve anything as well. Zero customer service!!!! I had to call to easyJet and solve everything and make payment again I chase my refund after due useless service by the staff. We had the room with jacuzzi with is really expensive and not worthy. Jacuzzi are half empty, water stays at 35 degrees only, water is never treated. After few days water was totally yellowed and smelled because there no filtration or water treatment there so they can save money! Rooms are cleaned after 2/3pm everyday, really late. Most the time we had to wait outside the room so they can clean because always they are late. Again, extremely poor customer service, they simply don’t care about the guests, only about the money!!! It’s “all inclusive” hahaha but obviously they charge for no sense stuff, like gloves for the ice skating, no helmet required only glove which they charge also! Tennis court you have to pay! Plastic cups also you have to put a deposit! Karting for kids also you have to pay! Game experience only 40 min a day, which is q joke. That things remains closed till 4:30pm with no reason! It’s a lot no sense rules made by another no brain person! All the alcohol are fake, there no tasty of alcohol at all, you can drink bottles and bottles and you will fill nothing because they are fake!! This is really disappointing and will reflect on hotel feedback as I said we have receipt from both, all inclusive plus and room upgraded and hotel simply saying doesn’t care and nothing can be done. Another issue we had when they had a Disney Show, in the end they said was allowed to take a picture with Mickey and Minnie. We join the queue few minutes they start and a crew member said we are not allowed anymore because we are late. Totally no sense, they don’t have any empathy for the kids also. We start a argument and they said they make the rules and that’s it, no pictures because we are late. I do not recommend this resort ever, so much no sense rules they invented for no reason. They will never help you when you need it. Hotel staff forgot they need tourist to pay they wages, with this kind of attitude and behaviour not gonna take long to this place be empty!! Another thing if you have babies and need a baby cot they charge €7 euros a day for that. This never was mentioned when we reserved. They always gonna try to rip you off!! Check in is 5pm, which is a joke! We arrived here around 12noon and waited almost 5 hours to get our room with two kids to get some rest after our flight at 6am. Funn

Dinner in The lion heart restaurant tonight we received an Absolute fantastic service, very friendly staff and food was amazing, the food selection for the kids was great they all eat well. If coming to magic Robin Hood I would highly recommend eating in here.

Amazing resort, very big, paradise for kids. So many activities are going on to keep those kids busy. Staff is very welcoming, especially the entertainment guys, awesome time with the family. Usually we're not going to the same place twice, but very confident- next May we will be back. Well done Magic Robin Hood, amazing time!!! Room 318, booked for 11 days.

Absolutely wonderful place for family and people that love these kind resorts. The cabin are well and bueatiful design cater for all types of family and have disabled access. Room service was absolutely brilliant.The staff are very friendly and try to help advanced if you speak a little bit Spanish aswell. There a kids club and my daughter loved it, aswell as the pools and slides, lots off activity to keep the whole family entertained. I deffo want to stay hear again. My recommendation is to get an earlier flight out as checkout is 10am and all inclusive end at 12pm, with jet2 they do provide a compliment lunch ticket.

It’s good the food Isnt the best and the food trucks hardly open But on the other hand it’s great snd the staff are kind and so helpful there’s so much to do for kids but for adults not that Much to do! I think the double beds could be a bit more comfy it’s feels like i was lying on concrete but it’s really good tbh

The food is vile, definitely not 4* food, Most of it is cold. The juice & coffee are not nice at all. Cakes & donuts were stale. The trolleys what they transport the food on from the kitchen were filthy. Pools were like ice (we did go in may) children were ok but baby wouldn’t go in. Rooms were ok, little small, floors not cleaned my babies feet were constantly black. Beds really high so be careful with little ones. Had to pay 7€ per night to hire a travel cot, I’ve never had to pay for a cot before and been going abroad for the last 13 years. Shocking for a 4* resort. There’s nothing around you will have to pay 12-14€ each way to get into Benidorm or albir for restaurants, bars, beaches. Drinks were good, beer is cruzcampo. Cocktails nice. No bottled water, you have to either buy it in the shops or fill up at water fountains. Rooms have microwaves which is good for babies bottles & also CBeebies which was helpful. WiFi only worked on the first day.