Hôtel Mercure la Grande-Motte Port

We arrived at the end of February 2025. The first thing that we noticed as we reached our room was how dated and shabby it all looked. The hotel had deteriorated even from the last time we stayed, a year ago. Having been assured by the by the hotel's friendly, restaurant waitress that the food was of very good quality we went there that evening. Unfortunately, the steak I ordered was inedible and I sent it back. At least they were good enough to remove it from the bill. When we got back to our room I noticed the bedside telephone light was flashing. The next day I told the receptionist who organized for the maintenance person to come and look. He took the filter apart and resolved the problem. Not sure why this hadn't been noted before. Then the key cards to our door stopped working so we had them reprogrammed, again at reception. They stopped working after the first re-use. On my way to reception I bumped into the chambermaid who offered to try using her master key. That didn't work. 'Oh,' she said. 'I quite often have a problem with this door.' I mentioned that to the quite surprised but polite manager. As we we leaving for the morning, he offered to check the door while we were out. When we got back, he hadn't so he came upstairs with us and tried the reprogrammed cards which once again didn't work. A short while later he was back and replaced something from the outside. Having settled in we looked around more closely. To say that the rooms and hotel are tired is an understatement. I have attached some photos of the mold on the bathroom ceiling, the chipped fridge cabinet, the door handle in the bathroom that is coming away, chipped paintwork, and the scuffed wooden table. Unfortunately, I didn't take photos of the stained carpets throughout the hotel. Was it worth €433 for three nights? Absolutely not....

We stayed at the hotel for one night as we’re flying out of Montpelier, the location is wonderful. It’s very easy to find on the front of the harbour with private parking. The bed was comfortable and the balcony perfect to view the harbour and sit to catch some rays. The staff very helpful and nothing was too much trouble. We ate at the restaurant which was superb and delicious. Sadly the hotel itself is a little tired, a few chips in the sides in the room, the carpets are very old and look dirty, the air on didn’t work and the phone looked like it had come from the 90’s. Unfortunately as the air con was not working we got very hot in the night and my husband stupidly opened the balcony door for some air….huge mistake…we became a buffet for mosquito’s! They were brutal and subsequently we got very little sleep.

Still my favorite hotel in LGM The Mercure Hotel has a great location and is a nice and quiet hotel. It is dated but still fairly acceptable. We really enjoy their people and the restaurant is very good. Breakfast in the mornings is good but repetitive. It could use some variation of the buffet or maybe offer a menu for persons staying there for a long time.

a real disappointment The hotel seems to have seen better days. The staff was very friendly. Our room (first floor, no 114) was very poor. A shower that does not work well, paper cups instead of real coffee cups, a fridge that almost fell apart, a fitted carpet that did not look really hygienic. Is this stardard of a 4 star hotel? No, not really. The balcony was lovely, beautiful view on the port.

What a dump , needs a complete refurbishment. We paid 190 euros for one night and got a paper cup for tea and coffee . Didn’t even get a teabag the following day . The rooms are old , furniture is chipped and scratched. Never ever staying there again .

Great location. Next to the marina, and lots of restaurants. However during my stay the parking lot was under repair. Had to park on the street. It is not easy when you are a stranger to a country you don't want to make parking mistakes and at the time of my check in I don't think I received proper attention for the parking. Had to pay a lot, and besides that the stress of goint back and forth to the parking machine is quite stresfull.