Hotel les Nevons

I didn't enjoy the stay at the hotel. The room was clean and very comfortable. The housekeeping staff were friendly and welcoming. The breakfast was not worth €15. You'd have a hard time eating that much of anything they put out. We arrived at the hotel a little early of their posted check-in time. One way that a hotel might make you feel welcome is if the people at the desk greet you warmly, with a smile, and check to see if perhaps the room was available an hour early. What difference would that make? I get it that they have stated check-in times, but with most hotels, they will attempt to find out if your room is available. Not here! The attendant at the desk did not make us feel welcome. She did not check, did not try to make the customer happy. The tone of the check-in was Kafkaesque. If I had to guess, I would bet the employees are warned to follow the policy, no matter what, probably warned to not deviate for any reason, not even to make the customers feel welcomed and appreciated. Maybe the room was ready, maybe not, but checking seems to be a better policy. Later in the afternoon, I went down to the lobby to make a phone call. The chairs in the lobby are adjacent to where the attendant station is, so I walked over to a table near the window in the breakfast area, a bit distant from the check in desk, to sit in an empty area and make my phone call. The desk attendant came over and told me I couldn't sit in that empty area and motioned for me to sit in one of the chairs near her desk. I suppose I could have asked if there was a policy that guests can't sit in the breakfast room near the window in the afternoon, but I went outside to make my call instead. (This was a different attendant, they'd had a shift change.) None of this is over the top, nor a deal-breaker, but neither does it make one feel welcomed, nor appreciated as a customer. It takes the "hospitality" out of the "hospitality industry." So the hotel is fine to stay, if you don't mind the cold, prefuctory atmosphere from the front desk.

The hotel is well located, right next to the town's center and there is a parking right up front, which is very convenient. The hotel itself is nothing fancy and needs to be renovated. The overall impression is that nothing has been done in the last 20 years at least. The room was very basic but clean and the AC worked just fine, which was critical in the summer heat. We were mostly annoyed about the fact that the terrace swimming pool closes that 08:30 PM, as well as the garden in front of the hotel facing the river. This made absolutely no sense to us as we could have enjoyed both the pools and the garden precisely after a long day walking in the town. We complained to the reception who mentionned that they were aware of the inconvenience but that the owners were worried about noisy hotel guests in these areas. We felt a little bit like we were treated like misbehaviing children when all we wanted was to enjoy the aminities on site. They could at least push the curfew to 10:00 PM, like in most hotels. Also, the reception area is closed several hours around mid day and we found that most unusual, although it didn't bother us. It seems that the owners are trying to save money in every way possible in this hotel, and don't really try to provide an enjoyable experience to their guests. The receptionist was however very friendly and helpful. Overall, a decent place to stay but not a hotel I would really recommend and certainly not worthy of the three stars it has got!

Accueil désagréable. Salle de bain sale. Pas de mini bar. Petit déjeuner succinct dans une salle froide et sans âme. Nous avons fréquenté cet établissement par le passé, c'était un hôtel agréable avec un service impeccable, tout change ! Passez votre chemin...