Ulasan Naraya

We stayed in Naraya House for 1 night and it was perfect. The staffs were all very kind and helpful that I am truly grateful for all their assistance given throughout our stay. We had a suite, rm no.206, it was stunningly amazing! I only know I am booking a suite with a beautiful view of the yubatake and private onsen. I didn't know it's a gigantic duplex suite with the best view of the yubatake! The room door opens to a western style living and dining area that fits with a set of sofa for 6 and a dining table for 4 with 2 benches. To the left of this western style area is 2 double beds, a walk-in closet and a toilet. I could see Japanese syle beddings in a cupboard which I believe they would be made when the room is booked for more than 2 persons. Facing the sofa is a TV panel. Behind the TV is a Japanese style sitting area with a coffee table and a view of the yubatake. The view is picturesque. There you can also find a stairs going down to the suite's private onsen bath. It's actually on a balcony overlooking the yubatake, the same gorgeous view as in its Japanese style sitting area above, just without the windows, ie closer and clearer picture of the yubatake without reflections. But be aware ppl on the street can see u too, as you can see the windows r just next to 7.11 The meal provided was fantastic. I particularly enjoyed the freshly made sushi. The salmon roe was just so fresh that they were actually shining like marbles. All the ingredients used are high quality. My kid, who is usually picky on food, was pleased with the menu. He already wanted to come back again. Next time, we will stay here for more nights in order to better experience the beauty of Kusatzu. Ps I usually don't bother to write a review, I am doing this one in return to the hotel's great service and hospitality. Thank you and until next time~

Clean, Nice hotel, Great staff, Great location. Dinner and breakfast was excellent. Both onsen was nice, we enjoyed it very much. If the onsen with view then will be perfect. Probably will revisit this hotel again

Very good :)

古色古香，工作人員辛苦的維護，使得遊客可以體會140年來的韻味。每天的餐點更是令人不忍動筷，太精緻了，精美的菜單都帶回家供起來。泡湯處雖不大，但是客房數也不多，還是很舒服的，家庭需要還有單間湯屋可以預約。

溫泉旅館距離湯畑很近，晚上的湯畑很美，酒店的懐石料理很好味，賣相也很好，早晚餐還有QR Code 俾你scan 介紹每一道菜是甚麽，非常用心。溫泉也很舒適，早晚對調，可以浸晒兩邊溫泉。服務員態度非常好，熱情款待，下次有機會一定會再入住。

性價比超低，號稱全日第一湯是完全不對版。設施陳舊、食物在同類温泉酒店中是我吃過最難吃的，服務也很一般。

很日系的温泉酒店，服務很好，温泉 餐食都不錯

乾淨整潔，服務態度非常好

設施老舊，格局不合理，上上下下，錯綜複雜。隔壁的一井酒店景觀好很多很多。入住的時候，行李箱把我跟父母房間的送反了，兩邊距離超遠，衹好自己去拉着前台人員一起搬。英文溝通能力 0 …… 這輩子不會再來了，6700一晚，父母罵死了。早上8:30等前台搬行李，沒客人退房還是等了25分鐘…. 晚餐服務人員很不錯，加分！

非常乾淨 比很多同價位的都乾淨 衞生細節到位

草津很推薦的一家酒店，下次還住這裏！

An authentic Japanese ryokan experience with the added convenience of being located in the heart of town, Kusatsu Naraya is an excellent choice. The rooms is spacious and clean. One of the highlights of Kusatsu Naraya is its onsen facilities. The water, drawn from Kusatsu’s famous hot springs is therapeutic. The kaiseki offered here was a culinary delight. The staff at Kusatsu Naraya were outstanding – attentive, polite, and always ready to help. They spoke enough English to assist international travelers. Being located in the town center is another major advantage. Kusatsu Onsen’s iconic Yubatake is just a short walk away. Shops, cafes, and other attractions are all within easy reach, making it convenient for exploring the area. I highly recommend it for anyone looking to immerse themselves in Japanese culture while enjoying the best of Kusatsu’s natural wonders and town life.

奈良屋的服務人員總是笑臉迎人，熱心向我們介紹飯店的設施和服務，甚至在詢問服務人員哪裡可以買到草莓時，服務人員很熱心地介紹了一間鄰近的果物店，並將位置airdrop給我們。儘管我們進進出出要麻煩服務人員協助拿取在鞋櫃的鞋子，服務人員也不會顯得不耐煩。 房間的舒適程度、清潔度和裝潢都讓我感到滿意，不會有”老舊”飯店的刻板印象。 晚餐與早餐也都十分豐盛美味，晚餐現場製作的握手司令人印象深刻；隔日早餐的可頌及溫熱的米飯更是當日早餐的MVP。用餐地點是包廂方式，讓人在用餐時更有隱私，更能盡情享受。 位置距離湯畑十分近，走路約1分鐘就到了！在往湯畑的路上就可在右手邊看到光泉寺，令人驚訝！ 這次旅程由於交通問題，原本預計在17:30抵達飯店，但時間會延誤至18:00左右。當我意識到抵達時間會延後時，我馬上致電給奈良屋告知狀況。最令我感動的是，飯店居然主動派遣接駁車到草津溫泉巴士站等候，這真的是出乎我意料之外的貼心舉動。司機先生態度親切，在前往奈良屋的路上，司機先生也非常熱心與我們聊天，讓短短的接駁旅程充滿趣味。

これが草津の湯！と思えるほどお湯が熱めでよい泉質でした。お部屋もリニューアルのところでしたので、とても広く綺麗でした。 料理はまずまずで良かったですが、お寿司のスタッフはじめ、朝も給仕のサービスがやる気がなさそうで、残念でした。コーヒーもフロント近くまで行って、自ら運んで来るように言われビックリしました。五つ星でそれはね～