Osakaya Ryokan

Excellent service. I will give 10 out of 5 if I could. There was a staff who rushed out to us and asked if we were going to stay at the Ryokan. Very helpful for lost travelers overwhelmed by the cold weather. Greeted us warmly when we arrived. Explained the important information to us as best as they could in English, which is perfectly fine. Room was big. Decorated meticulously in the traditional Japanese style. Yukata and Obi provided added on to the immersive experience. Dinner was exquisite. Dishes gave us a taste of what traditional Japanese cuisine was like. The food was sincere (didn’t feel like frozen / canned / ready made food), served and plated meticulously. There were 2 onsens, indoor and outdoor. They were clean and spacious enough. Water (I believe) is from the hot spring nearby and was immensely therapeutic. Ryokan was near the heart of the town and everything was within walking distance. Kindly shuttled us to the bus terminal when we checked out (we didn’t have to wait for fixed timings) and carried our (heavy) luggage. All in all, we enjoyed the one night stay very much and they set a high bar for Japanese hospitality.

Excellent location, only 2 minutes walk to the town centre. But food is slightly under the expectation, especially when take into account of what we have paid.

Very good service and they have bus service from hotel to bus station that very helpful we like it and enjoy it

位置很好，溫泉也很好，訂了包早，晚餐，兩餐都是普普通，沒什麼特別。房間很大，很舒服。最大問題是房間冇wifi，只有大堂有，付錢都沒有。 看過附近酒店都有提供WiFi ，想訂大阪屋要接受這點😅

非常滿意👍環境很好，

酒店有接送服務，不用拿着行李前往酒店，酒店非常接近草津溫泉商店街，十分方便。晚餐及早餐亦很美味，溫泉也有2個區域，價錢經濟，算是不錯的酒店。