Lovely Hotel But Sadly Let Down by Theft and Poor Handling Rating: ⭐⭐☆☆☆ (2 out of 5) We returned to the Derici Hotel for our second stay, having had a great experience the previous year — but sadly this visit was a real letdown due to a theft from our room and how it was handled. My partner had a gold signet ring stolen from her locked suitcase, with the keys hidden separately. At first, we hoped it had been misplaced. However, just two days later, a gold chain also went missing from the same suitcase, making it clear something wasn't right. We reported this to reception and were told we should have used the safety deposit box, which we understand, but we didn’t expect valuables to be taken from a locked suitcase in a hotel room. There was little support or investigation from management, which made the situation even more upsetting. More worryingly, we found our room locked from the inside on two occasions while it was being cleaned — we were later told by another staff member that the room door should never be locked while cleaning is in progress. Following our complaint, we were informed that the cleaner had been moved to another floor, apparently as part of an internal check. It’s a real shame, as the hotel itself is nice, the location is great, and we met other guests who’ve been coming here for years with no issues. Unfortunately, this experience has ruined our trust, and we won’t be returning. – Paul and Michelle
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