Crowne Plaza Kunshan

I recently had the pleasure of staying at crown plaza Kunshan. From the moment I arrived, the staff was ensuring a smooth check-in process Room was clean and good.The breakfast buffet was delicious, offering a wide variety of fresh and flavorful dishes.

SUPERB! until we have extended 1 more night though

The inside pool is great - the water was comfortable warm, not like many other places too cold, while the rooms were a bit over heated and not adjustable. Otherwise still a good choice.

Furniture too old and not clean

Good location and best service

We chose the Crowne Plaza for its Western restaurant. Upon inquiry we asked about the restaurants and was sent to the 5th floor restaurant that only serves local cuisine. Again we asked the 5th floor restaurant where we can enjoy Western food. We were sent back down to the first floor where we found the western restaurant had closed down. It was upsetting to be sent from place to place and not properly informed about dining options. We had to enjoy a mediocre dinner in the nearby shopping center. The occasion was planned for the guest's bridal celebration dinner since she's leaving China and will get married abroad. I'm sorely disappointed in the uninformed restaurant manager and would hardly recommend staying at the Kunshan Crowne as the other Crowne Plaza's I've stayed at was a much better experience.