I had pure booked a deluxe room for 4 via make my trip. Since i was had elderly people ***** i had pure booked. The check in time was 12 pm and checkout is tomorrow morning. We reached at today 2 pm. Now the staff is saying, they have given the room to someone who walked in and they'll checkout after 4 pm. If i have pre-booked the room, how can they give it to someone who has walked in. The staff behaviour is pretty rude. While traveling as family, i will not recommend this residency. One of the worst experience.
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