KL Starlight Suite @ Mercu Summer Suite KLCC

1. Cleanliness I served in the poor Korean military and, before entering society, at a young age, I stayed long-term at a hotel that cost 10,000 won per night (when the hourly wage was 4,000 won). The cleanliness I felt at that time and the cleanliness of the room are similar. Since I have experienced this kind of environment, I am the type of person who sleeps well unless there is sewage or feces around me. That is why I give it a 2 for cleanliness. If I had never experienced this, I would not give it even a 1 for cleanliness. Let's think about it the other way around. The facilities are dirty, but the water that comes out is not dirty. Considering the price and location, it may not be a bad choice, but I do not recommend staying with family or a lover. I did not take pictures for objectivity because if I only took pictures of the dirty parts, it would look even dirtier. 2. Location The location is very good. It is in the center of Kuala Lumpur, close to the subway, and you can even walk to major shopping facilities. I think it is unconscionable to be dissatisfied with this location at this price. If you say anything negative about the location, you may be a force that is sabotaging this room. 3. Service I recommend not expecting any service. There is no communication with the manager except for check-in and check-out. If you are not interested in solving emergencies using nearby tools and smart thinking in the wilderness, you should not use this room. I asked the manager via WhatsApp if there was laundry detergent and if there was a separate switch to turn on the hot water in the bathroom. The manager checked my message but did not give any feedback. I bought laundry detergent at the market, but I did not receive any reply even though the hot water was a very serious problem. I am not a smart person, so I could not figure out how to turn on the hot water right away. I searched later and found out that there was a switch and I solved it by myself. I am not a smart person and I do not enjoy responding to crises, so I give the service a 1. If I had not asked the manager any questions, I could have given the service a 5. Because I did not experience any inconvenience with the service. Two towels are provided as a basic service, but it would be difficult to get more from the manager who does not communicate. The manager sent a message telling me to check out only after check-out time. I didn't hear any replies or that I didn't see the message I sent the day before. If this is the Malaysian culture, then it's my fault for not finding out in advance, so the service can be interpreted as 5 points. It's my fault for not being smart. 4. Facilities External facilities are 5 points. There is a market, 24-hour convenience store, coffee takeout, brunch restaurant, ATM, etc. on the first floor, so it is very convenient. Inside the room facilities are 4 points. The Wi-Fi, table, sofa, refrigerator, and washing machine were good, but the small size of the TV and the number of towels were less than the number of people. The score is 4.5, but I gave it 5 points because I feel bad about giving low scores for cleanliness and service. I wrote the review as objectively as possible. I have absolutely no bad feelings about this room or the staff around the room, and I wrote the review because I hoped that my review would be helpful to other members and because I wanted to receive Trip Coins.

We booked a hotel, but when we arrived it turned out to be a B&B. Checking in was a bit troublesome. We didn't understand the language and didn't want to stay in a B&B. It was very inconvenient, but we couldn't cancel. The room was not cleaned after we moved in, so we had to clean it ourselves. Other aspects were ok, except that the swimming pool was a bit small.

The bed sheets and bath towels smell! It seems that they are not washed cleanly.

good, good, good