sbe_000
22 Agustus 2024
Still a bit undecided about the experience. The hotel is relatively big, nice view over Krems and the Danube. Parking, Spa, outdoor/indoor pools (very busy), wine bar, decent sized rooms with fridge and aircon, good breakfast buffet and so on. Service and interactions were polite and professional. It ticks all the boxes on the spec sheet. In most interactions with staff members, responses were always polite, yet information was extremely limited and no attempt made to add any details. For example (in German) Q1:” Do you have bikes for rent?” A: “Yes” (Awkward silence) Q2: “What kind of bikes?” A: “City bikes” (Awkward silence again) Q3:”Do you also have helmets available?” A: “Yes” (Here I ended the conversation and rented a bike somewhere else) Reflecting on the actual service quality, the hotel category and the price tag, I feel underwhelmed and would not necessarily consider to return.
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