Centara Life Phu Pano Resort Krabi

Decent room although the cleaning could be pushed a bit more. There was visible dirt marks around the door stopper which I couldn't help but clean myself. Other than that it was ok-ish. The breakfast is a joke though. Absolutely nothing to eat...

Centara Life Phu Pano has the infrastructure to be a 5-star property, but unfortunately the level of service and attention to detail falls well short of that, making it feel more like a 3-star experience. The positives first: the pool is fantastic and was one of the main reasons we chose this hotel. The location is also very convenient, with plenty of restaurants and shops within walking distance. The longtail boat ticket booth for Railay and the nearby islands is about a 20-minute walk (or just a short, inexpensive Grab ride away). The hotel also offers a shuttle, although the schedule didn’t fit our plans, so we never used it. Our room was on the small side but comfortable enough. However, the biggest issue was the air conditioning, which automatically shut off every two hours throughout the night. We reported this to reception three separate times during our four-night stay. Each time we were told maintenance had checked it, but the problem was never resolved, forcing us to wake up repeatedly every night to turn it back on. Service was inconsistent throughout our stay. One afternoon, housekeeping cleaned our room but forgot to leave any towels. We informed reception, spent about two hours at the pool, and returned to find that nothing had been delivered. We had to go back to reception a second time and explain that we wanted to shower immediately and could not wait any longer. Even then, we were asked to wait in the lobby until someone finally brought us two basic towels. This simply shouldn’t happen. Another example of the lack of attention to detail was a plate of leftover food left outside a room, right next to a staff area, that remained in the corridor for three days. It was only removed after we informed reception. On the positive side, the kettle in our second room wasn’t working, but it was replaced promptly once reported. Overall, I would stay here again if the price is right, mainly because of the excellent pool and convenient location. Just don’t expect the level of service normally associated with the Centara brand. Local tips: We highly recommend Image Wash for laundry—their industrial machines wash and dry everything in about 45 minutes. For affordable and delicious Thai food, Dee Dee Restaurant on the main road became one of our favorite spots.

Best hotel at this price range. No security deposits required. Walking distance to Ao nang beach, night market and upbeat bar.

The swimming pool and its view is the main highlight here Rest all is okay, hotel is also very strict

The reception staff were very friendly and had great communication. The room was clean, and housekeeping came to clean our room during our stay of 3 days and 2 nights. The hotel has private parking, which made it very easy to park our car. The only downside is that the parking spaces are limited 😂, but it was fine for me. Overall, I give this place 5 stars! I love the people in Krabi 🥰⭐⭐⭐⭐⭐

This good hotel for me. You can see a beautiful mountain from your balcony.

We stayed at Centara Life Phu Pano for 6 days and 5 nights. Our stay started in a connecting room, and the first night was perfectly fine. However, on the second night, a family with a baby was assigned to the adjoining room, and the crying carried through the connecting door, making it difficult for us to sleep. The next morning, I spoke with the front desk and asked if it would be possible to move to a different room since we still had three nights remaining. The staff handled the situation very well and upgraded us free of charge to a room with a beautiful cliff view, which greatly improved the rest of our stay. We also participated in the hotel’s Green Day initiative, although we never received the promised voucher. It wasn’t a major issue for us, but it may be worth following up on. The hotel provides a complimentary shuttle to the beach, which is convenient, though we only used it once during our stay. One thing that would have made the experience even better is having an in-house spa. We visited during a rainy period, and it wasn’t always convenient to walk outside to find a massage or spa nearby. As our flight wasn’t until 8:35 PM on departure day, we also arranged a late check-out and were able to keep the room until 5:30 PM. The cost was equivalent to one additional night’s stay. Overall, the staff were responsive and helpful when we encountered an issue, and the room upgrade with the cliff view made the remainder of our stay very enjoyable.

Brilliant hotel really nice , clean , nice location free shuttle service to different parts of the city which is helpful

Loved the view! It’s near to everything. The staff are accommodating.