Hotel Villa Duomo

If I could leave negative stars I would. Extremely important detail - this hotel falsely advertises itself as 4-STAR!!!! 1) Reception looks like a cashier counter of a village cafe - NOT 4 STAR! Sure you can be small if you are a boutique but this is far from it. 2) The receptionist was arguing with me, telling me to go somewhere else and no help offered with the heavy bags of my elderly mother. NOT 4 STAR at all. 3) There is no private parking offered by this supposed 4 STAR hotel. I checked nearby other 4 star hotels - Hotel Monte Cristo, Royal House, Kazin Supreme all offer private parking for the convenience of the guests. 4) It was a nightmare to get in touch with the hotel, the reception phone was always busy, not responding to messages. When I arrived after looking for a parking for an hour, nearly getting into an accident. The receptionist was gaslighting me that no hotel offers private parking, disgusting lie!!! Then when I challenged her on the fact this is supposed to be 4 STAR hotel she said, don’t stay here then - but they refused to let me cancel without charging me. 5) Cleaning standard is poor. Attached photos of an extremely dusty surface and limescale all over bathroom amenities. AGAIN, not what you would see in real 4 STAR hotels. 6) Flimsy and ugly clothes hanger, again such unsightly thing wouldn’t be seen in any self respecting hotel - maybe dodgy cheap Airbnb, which what this is. So in the end I had a massive inconvenience and displeasure of getting into this fake 4 STAR, almost wrecked the car while at it, to be greeted by untrained staff with their local bakery attitude receptionists, that tell me that I am free to go but only after paying them for this massive PITA experience. Unbelievable, what really gets me is not the lack of parking is the audacity to CLAIM this is a 4 STAR HOTEL! It is an absolutely disgusting scam! This hotel does not deserve being called 4 STAR, this is fraud!!!! Being 4 STAR comes with 4 STAR consideration of guests needs, not 1 STAR inconvenience of staying through the pain and discomfort!