Ikos Aria

Wonderful resort. Had a super holiday with my two (adult) sons. All the staff are excellent. Thomas (Deluxe Reception) was fantastic, also Eleni (Ouzo) and (Zuzi) in the Deluxe Bar. Thank you, Zuzi, for looking after us so well. Plus Umit in the main bar. Very nice resort with great amenities. Small negative is that that there are areas in the Deluxe beach and Deluxe pool which are clearly sign-posted 'adults only', but the guests ignore these signs, and the staff don't want to criticise the guests. So, probably better just to take these signs away. Or ask the staff to be stricter! But otherwise a great holiday.

From the moment you arrive you can feel yourself relax. The hotel accommodation, grounds, facilities and restaurants are all beautifully appointed and everything has a luxurious feel about it. The food is superb, lunches at Ouzo are something special and our evening meal at Provence probably our favourite but all very, very good. The staff are all lovely without exception and incredibly friendly and professional. We commented a number of times on how this really set the hotel apart, the people that work there. It was incredibly hot when we were there and it must be hard to work in that heat but you never got that impression! Special mention for Karina, the hotel manager. She was so hard working, always seen around the resort checking in on the guests. She makes you feel very looked after and she obviously sets the tone for the hotel with her professional and friendly manner. Our two daughters enjoyed the kids club, and especially mentioned Dominique and Macy as being really good fun! All in all a wonderful stay.. it is very hard to leave but we will certainly be back!

I had heard such good things about this hotel and the Ikos brand in general, I was very excited to be going for a week with my husband and 1 year old son. Unfortunately we had issues from day 1 that we are still complaining about since being home (and haven't been resolved). Issues: Broken air conditioning- our air conditioning would not get below 23 degrees even when set to 16 (the lowest possible setting) which we could see on our thermometer we bought with us. We reported this after the first night and were repeatedly fobbed off by staff and told it was fixed (when it wasn't) and then that there was no issue with it. After 4 nights we were moved to a different room (after having to make a real fuss as we were being ignored) and this was fine and the air conditioning worked! So it shows there was an issue! This made us all have bad sleep for the first 4 nights and this was not good at all with a toddler! Food being served cold- this happened at several of the restaurants and despite reporting it to staff at the restaurants and to management it happened again! The Italian restaurant was not very clean either- they didn't seem to clean the floor anytime we were there it had food and mess over it. Confusion over what was included or not in the packages- concierge told us certain wine and champagne was included and then other staff told us it wasn't. Very awkward! Crèche- we did not feel this was very welcoming, children seemed unhappy and our son was allowed to fall asleep when we had specifically asked them not to let him nap in the morning slot as we wanted him to nap in the room at his normal time and we would pick him up if he needed to sleep. Very disappointing and we cancelled a further session because of this. Rude staff- we felt staff ignored our concerns and tried to pretend that there was no problems when there were. We were told we had to book appointments to discuss our complaint when we had raised issues on several days about the air conditioning. We then had staff messaging us at all hours (even 1am one day!) , even after we asked to be left alone after escalating things to our travel agent who said she would deal with things directly. All of this ruined a very expensive holiday!