I booked into this hotel, only to find on arrival that my booking had been moved to the budget Focus Hostel a few doors away, completely unknown to me. My details were still for the original room, and so the keycode check-in system didn't work, leaving me waiting around until someone was available. On a hot day, the facilities in the hotel room would have been very welcome. As it was, I ended up in a basic room where the window barely opened. Thankfully there was a fan in the room. There was no apology and it was left to me to point out that I had paid for a hotel room and the room I was given was significantly cheaper. A protracted conversation with the manager about a partial refund then ensued, that strangely his wife seemed to feel entitled to join in with. A fair part refund, based on the advertised price differences, was refused and begrudgingly I was given what they decided upon, handing over cash in a very aggrieved way. When I suggested we could resolve this through the booking website, they told me they would tell me to leave if I did this. I will never book to stay here again.
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