Roland Hotel

Excellent stay, and great to meet three musketeers enthusiastically led by Mrs. Chowdhury. Except for dyed grandpa at the reception with an ego of a size you may call not quite ok in the hospitality business and quite preoccupied, but still an interesting guy to talk to a lengthy monologue into his deaf ears who then responds by wielding a trick on how to insult a better person in a subtle manner. Five star quality room. Just be careful on the street as a fast and furious car chasing its own tail pipe occurred as I was advising a very strange uber driver. The hotel was professional enough to be courteous and very sweetly invited us back. That is the confidence one wishes to see in the hospitality business.

Very good for staying. Good service and good staff. Thank you

Overall good hotel. Good staff and hygienic atmosphere

Excellent hotel with good staff and room was so clean and hygiene....and housekeeping staff are very active and receptionist are so polite....food was very tasty and specially thanks to meghna ji...................../.............

The picture was opposite shown in the website. Have to wait at counter when we arrived. All the appliances were not up to the mark.

Good experience, good stay, good location, good staff , good food , clean, location at best area, good food . Was a nice experience to stay, nice hospitality, quite place location, easy to excess all important part of Kolkata

Lovely central location to all the main sights. Large comfortable bed in a clean room. Decent breakfast to start the day with freshly cooked eggs etc. The whole place was a bit tired and needed a female touch. All in all a decent place

I recently stayed at Roland Hotel, and I must express my extreme dissatisfaction with the entire experience. The most glaring issue was the appalling internet connection. Despite their claims of providing seamless connectivity, I found myself struggling to maintain any form of online presence. This was particularly frustrating as I needed the internet for both personal and professional purposes. Moreover, the staff’s attitude towards this problem was shockingly unprofessional. When I approached them regarding the internet outage, their responses were inconsistent and unhelpful. One moment I was watching TV, and the next, they denied any internet availability for the TV service. It was baffling to encounter such contradictory statements from different staff members. But what truly added to my disappointment was the billing discrepancy. The hotel’s website had clearly stated a 30% discount on the invoice, yet the bill I received had no such deduction. When I inquired at the reception, their explanation regarding tax additions did not align with the final amount, which was still inexplicably 2500 more than expected. I felt compelled to make the payment, given the circumstances, especially with my two-year-old son with me, but it felt like being subjected to the hotel’s unfair practices. Attached is the invoice that highlights this unfair treatment. I strongly advise against staying at Roland Hotel. The level of service is severely lacking, and it seems customer satisfaction is not their priority, especially once payment is received. Please be wary of these issues if you consider staying here. Be cautious about if considering a stay at Roland Hotel: 1. Internet Connectivity: Be prepared for potentially poor or unreliable internet service, which could be a significant inconvenience, especially if you require consistent online access. 2. Staff Responsiveness and Consistency: Expect possible challenges with the staff, including receiving contradictory information and unhelpful attitudes towards resolving issues. 3. Billing and Promotions: Be vigilant about billing practices. Confirm any promotional discounts (like the mentioned 30% off) in advance and carefully review the final invoice for accuracy, including understanding how taxes are applied. 4. Customer Service Post-Payment: There might be a notable decline in service quality or responsiveness once payment is made, so it’s advisable to address any concerns or issues before settling the bill.

Room is nice, clean and well maintained. Room service is excellent. Hotel staff is very polite and helpful. Breakfast is good but can be improved. Overall very good experience. Check in and check out is smooth.