The Tarna Resort, Koh Tao

The hotel is amazing, we got the rooms at the top of the mountain with an amazing view, amazing rooms, the only problem is lots of stairs but they have an internal shuttle service that is available all the time, the other problem is that there are no taxis at night and the ones that are there are very expensive compared to Thailand, around 400 baht for a 5 minute ride, good breakfast, good pool, food at the hotel after 3 o'clock is also a problem, arrive fully equipped... but the view from the room makes up for everything!

First arrival there was black mould in the bathroom, ants in the room and a tear in the curtain. Naturally I complained but received no apology. The staff member on duty seemed inexperienced and couldn’t offer any solutions. I kindly requested someone come and clean it as there was no other room available. Long story short, I showered in a dirty shower that night. The next day a manager apologised and attempted to resolved the issues to a manageable condition. The manager also made some effort to make me feel better which I appreciated. The room itself I loved, 705 is nice and the views are absolutely stunning. However, the shower needs a deep clean and some maintenance. Also staff need training around hospitality.

The staff was very friendly and attentive, always available to help. The room was phenomenal with the most beautiful view. Personally I didn’t like how it would take some effort to get to the front desk from your room and make your way into the town. I know some people don’t mind it but I’d much prefer to be easily able to walk out. I’d like to mention that the staff would instantly come pick you up in the cart when needed and there are times where they provide shuttle in and out of town. But that was my biggest issue. Overall, stunning hotel!

Nice place, good service

Great hotel, clean beautiful and staff was great!!! Best location if you want to be close to the center but not in a loud area!

We had an amazing stay at this resort. The staff were great and very helpful. They offered a shuttle to and from the pier which was great. They had scooter located right at the hotel to rent which is definitely they way to get around and explore koh Tao, don’t try to get around by vehicle it takes too long. The resort itself was amazing, breakfast was great and because its location up on the hill it made for some really awesome sunset pictures. The restaurant closes at 3 but honestly there are so many great restaurants in town that you will want to head there for dinner. The location might be the best part as koh Tao is a pretty busy little island and so it is nice to get out of the chaos so you can relax a bit in peace. Overall this resort was an amazing experience and I would definitely stay here again. Don’t listen to some of the other reviews, I was skeptical about staying here after I had read some of the reviews but I was pleasantly surprised once we got to the resort.