Pavilion Samui Villas and Resort

The hotel is really nice and the service is great. The staff was really thoughtful and available. We had a problem with electricity in the room, after reporting it to the reception a technician was at the room in the time it took me to get back to the room. The villa pool is great. Just the right size. The bed was really comfy.

Friendly staff, nice serene place. Good atmosphere for relaxation. The bathtub on the balcony is awesome. We enjoyed it a lot!

We upgraded our room to a hydro pool villa and it was fantastic! Made a lot of difference to our experience in Koh Samui. All thanks to Terry, who offered us an irresistible offer for the upgrade. The hotel is situated in a very convenient location in Lamai. The beach is fantastic and the sea, clean and clear. Very gentle waves, which made it great for swimming or just floating on your back. Terry was exceptional in his attitude and service, checking in on us every day to make sure we were comfortable and enjoying our stay. There are 2 things which I believe the hotel can improve on: 1. The hot food selection for the breakfast buffet. The fresh bread and homemade jam, as well as the egg station (the shakshuka is worth waiting for), and the variety of cereal were great, but the cooked food lacked variety and quality. Some Thai dishes didn’t look appetising at all. 2. When we were staying in Chaweng, the hotel staff there would set up the deck chairs at the beach with towels for us, and brought us complimentary glasses of iced water(without us requesting for them). It was a kind gesture very much appreciated, especially in the heat of a sunny day. That is what I call 5-star service- when you can anticipate the needs of your guests. Perhaps Pavilion Samui can learn from that. Having said that, we will definitely be back in Koh Samui again, and if we choose to stay in Lamai again, Pavilion Samui will still be our 1st choice.