Drop your expectations to the floor; and you might just enjoy it.
Ferry pickup (driver not found)
Our power was taken out by a storm, which was very quickly resolved, and the staff were lovely about it.
The room aircon broke so we switched rooms, they offered us 2x 30m massages in the Melati spa which was beautiful, and added buffet breakfasts to the bookings of our friends which was nice.
The aircon in the 2nd room didn’t work either, it blew air but the temp didn’t drop
The pool was green and unclean, asked for it to be cleaned and they just turned on the inbuilt filter / jets - didn’t get the dirt out of the pool.
Finally our bath water was brown, residual issue from the storm 3 nights earlier, but nobody thought to ensure the water pipes were clean? No wonder we didn’t feel clean after our showers!
We didn’t end up using the bath, although they had repairmen come at 10:30pm to sort it out for us, and they did get the water running clear.
The staff were all wonderful, I can’t stress that enough, they were absolutely lovely. The issues we had were with the facilities / storm, and our pool not being clean.
The resort is ageing, so the staff are frantically running around to repair it.
We booked through trip, this is the only way we could get a partial (20%) refund on our booking.
The buffet breakfast is great, as is the swim up bar.
So it’s a roulette resort, you may have no issues and you may have many.
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