The Sarann

Hotel yang bagus, pemandangan yang luar biasa dari kolam renang, minuman selamat datang saat kedatangan sangat lezat dan resepsionisnya sangat baik, kamarnya sangat besar dan bagus, tetapi menurut saya hotel ini perlu direnovasi, tetapi sudah tua dan ketinggalan zaman, tidak terlalu bersih, tetapi memiliki semua yang Anda butuhkan. Kami mendapat kamar yang dekat dengan lobi, yang bagus. Sarapan di restoran lumayan, tetapi tidak makan malam di sana. Anda bisa berjalan kaki ke pantai, yang sangat bagus. Lokasinya tidak bagus bagi kami, tetapi secara keseluruhan hotelnya bagus.

Nice place to relax and I will be back for sure!

Our stay at The Sarann was a complete disaster and ruined the end of our honeymoon. The room we were given was in appalling condition: loose floorboards, dirt on the walls, thick dust, insects, an unsecured tap, and loud, relentless road noise from Highway 4169—the busiest and noisiest road on the island, which the room backs directly onto. The Jacuzzi was unusable, placed in a dark, mosquito-infested outdoor alley, adding to the overall sense of neglect and discomfort. The room was so dark and oppressive that it felt like a prison. Worse, when we raised these concerns with reception, the staff were unhelpful, claiming no other rooms were available and promising that the manager would be available the next day—only for us to later discover the manager wouldn’t be available for another month. We felt lied to and abandoned by the hotel staff. Forced to find alternative accommodations on the same night, we were lucky to move to a much better hotel nearby. However, the stress, extra expenses, and the complete lack of service at The Sarann left us deeply disappointed. We urge other travelers to avoid this hotel at all costs. The condition, noise, service, and dishonesty are unacceptable. It is shocking that The Sarann has good reviews on some platforms, as our experience suggests otherwise. Spend your money elsewhere; this place is a nightmare.