Renaissance Koh Samui Resort & Spa

We booked the All Inclusive package at Renaissance Koh Samui Resort & Spa through Trip.com, but unfortunately the experience did not match what “all inclusive” usually means. At check-in we were told that our “all inclusive” included only two dishes per person for lunch and dinner, plus breakfast the next day. This was very surprising, because we paid significantly more specifically for the full package. The administrator also informed us that desserts were included and that our son could order ice cream anytime. However, at lunch the waiter said desserts were not included, and only after calling the manager were we allowed to take one dessert for free “as an exception”. The sauna was also not included, even though we expected it to be part of an all-inclusive stay. For dinner, the all-inclusive menu in the seaside restaurant was extremely limited compared to the regular menu, so we could not find anything suitable and had to go to the main restaurant instead. Breakfast the next morning was excellent, but later at the beach bar we were unexpectedly told that drinks were no longer included, which had not been explained in advance. What made the experience even more disappointing is that we previously stayed at another Marriott property — Le Meridien Khao Lak — where the All Inclusive package was absolutely outstanding. It included multiple à la carte restaurants, a full buffet with unlimited dishes, drinks, and desserts, and overall was far superior — while actually costing slightly less than what we paid at Renaissance Koh Samui. Overall, although we paid several times more for the All Inclusive package at Renaissance Koh Samui, what we received was only two dishes per meal, a very limited menu, almost no included desserts or drinks, and inconsistent information from the staff. Unfortunately, it was far from the Marriott-level all-inclusive experience we expected and not worth the extra cost.

A bit old-fashioned decoration hotel (for my room type) and the gym is rather small. But the big plus points for this hotel are their staff and service, soooo nice and impressive. Warm welcome and felt like the staff were really happy to greet and serve us during the stay. Breakfast is really yummy too.

Everything and anything was perfect at the hotel.  Lovely staff, great facilities, very baby friendly and family supportive. The beach is really private and no trespassing of unknown people happening. Staff is ready to assist with any questions and provide any help. For example we asked about nanny and they were keen to help to find it outside of hotel. It is absolutely great. Service, and atmosphere is beyond and your stay is literally crafted for your needs in a calm and relaxing atmosphere.  Hopefully I have a chance to come there again