Thiptara Resort

Location and rooms are really nice spacious and in the level of 4 star rating. But this is only for the resort. Now the customer service - terrible! On arrival we were met by the manager or the owner of the resort, french accent speaking lady. Receptionist informed us , that towels won't be changed for the entire stay. I was really surprised. Even in the 3 star hotels towels are changed daily, unless you don't want to. Room is not cleaned unless you ask for it. Even if you ask for the room to be made up, empty shampoo and body wash bottles ( they are really SMALL) not replace with the full ones. And finally , on checking in our room , hand soap dispenser was missing, so I asked member of staff to get one, so what she did, she brought me plastic water bottle half filled with soap. It was funny and shocking level of customer service. The resort is advertised as quite, but our bungalow was next to the busy road, cars and motorbikes up and down running 24/7, not so much silence during the night... I will never stay here again, pick somewhere else, if you can, unless you can put up with shocking service.

This is one of my favorite stays so far in Thailand. Management and staff are responsive, and kind. Just a block from a beach access point, the bungalows are well spaced with plenty of greenery surrounding. The bathroom is well lit, well ventilated naturally by an opening around the top. It is spacious with separate areas for toilet, sink/mirror, and shower, preventing shower water from getting in the other areas. There are towel bars, bidet, stationary shower head and handheld shower head. The main room is also well lit with natural light during the day, as well as multiple overhead lights with additional table lamps. There is plenty of built in storage (wardrobe, and along the wall opposite the bed) to keep things organized and out of the way. The air conditioning works perfectly and WiFi reaches the room well. I did not try the television. The porch has a table and seating in good condition, as well as a large drying rack. The pool is a good size for hanging out and has some fun lights. Water and toilet paper are provided daily. Overall the rooms and property are well decorated and pleasing. Things that could be improved: the bedding is microfiber which is hot and uncomfortable on the skin. Cotton would be more comfortable and cooling. The towels are large and fluffy however they seem to shed white fuzz, which sticks to the body, bedding and clothing. I’m not sure if they are just new towels that will shed less eventually? I would definitely stay here again.

Excélent séjour! Un très bel endroit à très peu de distance de la plage (à mon avis, 100m). Un personnel, de la responsable aux dames chargés du nettoyage toujours à l'écoute avec beaucoup de gentillesse. Le seul problème étant la sortie de la piscine qui reste un problème au vue de l'escalier et de l'échelle inox dont les montants s'ont beaucoup trop gros.