SriLanta Resort and Spa

The hotel looked like it was once very good but now it’s outdated and not well maintained. For instance, the sink was broken and it took an hour to fill the bathtub. The cleaning was bad. They forgot to give us clean towels and toiletpaper and to take out the trash. Even when we made them aware, nothing happened. The worst happened during checkout. The reception claimed the payment had been declined. We had paid through the app in advance and had the confirmation of payment. They showed us the card number with the declined payment which was not ours. It took them 45 minutes to realise they were wrong and even when they did, they didn’t apologise for the inconvenience. The surrounding area is beautiful but I CAN NOT recommend this hotel.

On arrival the front desk was in confusion. We sat, we stood and sat again. We were asked to pay the bill but then told we could pay later. We had paid on Trip already. At the jungle type room it was damp and smelly. The view was zero as blocked out panoramic windows by other huts. Pointless expense so I asked to move and was upgraded. A kind gesture instantly offered but it’s only a £12 cost to them.  That room was in the flats and on paper could be great….but, on settling in things came out. Dirty and not clean, just look behind the curtains or fridge or laundry basket or in the shower. The bed repairs were shoddy and just screwed on. The plastic trim water damaged and lifting, the toilet floor entrance lifter and dirty. A shelf unit made of exterior treated green fibre board was half painted and just silicone fixed. The exterior jacuzzi had no blinds and I noticed some rooms had a curtain. The key operated room electrics kept dropping out due to it being broken and a damp patch in the room an obvious decoration problem.  So as a collaboration of faults this 4* resort was a tired looking, poorly presented 2*.  Across the road its beach, grass and pools were a mixed affair. One pool area for guests only is redundant and the pool a green mess. The main public grass and beach offers some Thia beauty.  We never got to try their breakfast. But for £12 each that’s a rip off as you’re paying less than that for a super good evening meal.  So their advertising is misleading and the pictures online are frankly not true to the reality. If they want to charge a 4* price they have to be at that level and are not. Buyers beware

This hotel looks amazing on the pictures but unfortunately is very old. The room was not really clean. The restaurant staff are very very nice. The beach is cool. A lot of places in the hotel are abandoned. You can see the monkeys from your terrasse