Kwanza Resort

Great hotel, clean and breakfast was amazing! Had a great stay overall

Very nice

Awesome

房間很漂亮

We had a wonderful family trip and would recommend. Full honest opinions below. The good bits.....Rooms are very chic. The bungalow has a separate child's bedroom with 2 single beds and accommodated us well. Resort is very green and clean. Pools are great and staff are lovely, kids club was well set up, gym was good, evening entertainment was cosy and fun. Special mention- all the staff were very warm and friendly but Edson in the main restaurant really took time to look after us and make my kids feel important. The medium...Food was ok but not amazing, there is a good pasta stand that will make for you fresh, kids loved pizza and there was always some local choices. It did become a little repetitive after a few days (noting we didn't go to the Japanese restaurant that could have broken it up but kids dont eat sushi). Service, especially at the bar, could be a little slow at times, and the padel court isn't laid well so don't expect a competitive game, but non of this impacted what was a fantastic trip. Other points We went on a snorkeling trip as its not possible at the resort, boats are quite basic and sea was choppy when you go out of the bay so be aware everything will get soaking wet. There is no real access to the sea from the resort, there is a man made beach on a platform and some steps down to the sea, but nobody really swims in it as the waves would throw you on the rocks. It's about 90 minutes from the airport but in the dark probably closer to 2 hours. Weather was perfect at the start of June.

Following a wonderful first week of honeymoon in Kenya, we had high hopes for a week of sun in Zanzibar. We planned our trip carefully, and were excited to stay at Kwanza. How wrong we were to be proven. First, the positives. The food, particularly breakfast, was excellent. Dining and catering staff were phenomenal. The resort is mostly clean and lush. However, this is where the positives end. Our room was in a poor state of repair. Multiple things broke, including the shower, safe, and toilet. Staff had to be contacted multiple times to arrange repairs, and staff would often enter our room to perform their work when we were there, rather than at meal times or checking when suited us. The upkeep and cleaning of rooms was terrible. It was inconsistent, and we often had to request new towels or a re-clean. The turn down service often occurred when we had finished dinner and return to our room, which meant we had minimal privacy. Food and drinks were expensive and the quality did not match the price point, especially compared to other fully inclusive resorts in Africa and indeed around the world. Bills were often presented to us while we were still eating, which was plainly rude and not something I have encountered before. We found staff, particularly at reception and the towel exchange, to be rude. We were issued faulty room access cards which regularly had to be reset, and were lectured by reception multiple times on their use rather than be issued new ones. However, this all pales in comparison to our final issue. On the last day, we were knowingly and incorrectly overcharged US$120 for an airport transfer we had already paid for. To date, Kwanza have not returned emails or phone calls to claim this money back. Please - if you are planning a honeymoon especially, or if you are a family looking for fun in the sun, there are cheaper, friendlier, more honest, and better quality resorts elsewhere on the island. I highly recommend avoiding Kwanza if you wish to have a wonderful holiday.

We have a fabulous time! Staff were excellent and the pool areas and rooms were so clean! Couldn’t fault our entire stay of 10 nights. Would definitely recommend this hotel for anyone wanting to experience Zanzibar. Food was also amazing, including all restaurants :)

I booked a bungalow with a private pool and never got to use the pool because it was filthy… all sorts of dead insects. Requested twice for the pool to be cleaned and it was never cleaned. We were 2 people in my room but for some reason, house keeping only replaced one set of towels, we had to call a few times to request towels. The hot water in our room wasn’t working properly for the entire 5 nights that we stayed. The bar man at the hotel pool bar doesn’t use gloves when he is making drinks. I politely requested that he used gloves and he was quite rude in response… The bar was swarmed with flies and bees. Wouldn’t be the case if it was cleaned properly. The breakfast selection is not the best, the same food items are served every single day with little to no variation. The waiters at breakfast are also not so efficient as you have to make a simple request twice before you are attended to. I found it particularly odd that on the morning of our departure, the response to our request for late check out was a demand for the payment for the room charges (mini bar, drinks etc.)… typically, all charges are cleared during check out. We requested a porter to assist with moving our bags for check out and it took over 20 minutes of us calling repeatedly to get one over. we visit a new country for my birthday every year and this was the first hotel I’m staying in that made 0 effort to make the stay or the day special. No minimal gesture… not even a card or a simple birthday wish. A friend of mine informed me that she called the hotel to book a surprise gift and spa session for me but got frustrated because she was getting passed on to different departments for over half an hour. She gave up. Absolutely would not recommend for luxury travelers. You’d be frustrated. this experience was disappointing and most definitely falls short of 5 stars. More like 3 stars. Will do a more thorough review with videos and pics on my social media.

We went to Kwanza for our honeymoon and although I wanted the trip to be so great, Kwanza took me by surprise, it was just perfect and both my husband and I loved every minute of our stay. The resort's location is 1:30 minutes from the airport, quiet, secure and surrounded by the most beautiful shades of blue clear waters. we particularly opted for the ocean view rooms, as we imagined getting up to that wonderful view and sleeping to the sounds of waves crashing on the rocks. we were warmly welcomed by Abdul, a driver who the hotel organised for us. At the hotel reception, Wilfred, Rhamadhan and Wallid welcomed us. Wilfred was very helpful and let us know about all the activities that we could do on the island. The food was just to die for. Buffet from breakfast through to dinner. We paid for all-inclusive so we had access to everything on the menu apart from a few drinks. The bar staff is so friendly, and professional. Don't forget to ask Jamal for a Dawa, that's the local cocktail and you won't regret it. ask for water through room service as you cannot drink from the tap. I could go on and on about this amazing resort, so ill stop here and encourage to go if you were thinking about it.