Hilton Garden Inn Outer Banks/Kitty Hawk

I wanted to visit the Outer Banks for my 50th birthday because I'd never been there before. Naturally, I looked first for hotels where I could utilize my Hilton Honors account. I chose this hotel, not only because of it being a Hilton property, but also because it is so close to the beach and right next to Kitty Hawk Pier. I chose to rate the hotel 3 stars because of how unclean the room was and for how indifferently the staff treated me. I stayed in room 516, which offered an amazing view of the ocean and pier. The room was laid-out well, but it was just not very clean. There were crumbs and crackers under the couch. The desk chair had a brown stain on the seat. The balcony hadn't been swept and had as much sand and debris as the beach. These issues were remedied after I reported them. The night front desk staff was super-stingy with bottles of water even though I was a Hilton Honors member. The GM never returned my 2 voicemails when I inquired about a room charge that the front desk staff was unable to figure out. The charge was eventually taken care of by falling off my bill a week after I checked out. The dining staff was amazing! They more than made up for their counterparts at the front desk. The food, in particular the breakfast, was very flavorful and hot. One evening I got a cheeseburger to go and it was really good! Other notes: The Surf Shack Tiki Grill was never open. A lot of people sat outside to enjoy the fire pit, which was a great place to make new friends. The parking lot was always full, but because location sells, that was not a total surprise. Despite check-out time being 11am, I had to make an extra trip downstairs after coming down to collect a luggage cart because my room keys were deactivated at 10am. Overall I'd probably stay somewhere else if I returned to Kitty Hawk. I felt that I should have been treated better as a Hilton Honors Member who was staying for his birthday, especially after spending $1,400 for 3 nights.

Initially on my survey I rated 3 bad experience at check in not with desk clerk but with someone name Chris. Then I came down for breakfast and met Rachel who was my waitress and wow what a huge difference if she doesn't make you feel welcomed after meeting her. I will return now just to have the blessing of Rachel.

I really liked this hotel! Oceanfront, great room, great food, conveniently located, easy getting in and out, good parking. The entire staff went above and beyond to make my stay a wonderful experience each and every encounter. Zabrina is getting a special shout out for allowing me an accommodation so I could complete my conference classes (as I was traveling with my pets). If you want to see the outer banks, this hotel's location is perfect. I traveled up to Corolla to visit a friend. Stopped at Scarborough Faire in Duck to do some shopping. Hit a Target for necessary odds and ends in Kill Devil Hills. Got some great great barbecue and chicken right across from my hotel. Even though I stayed at this hotel for a conference I attended, I plan on staying at this location when I travel back simply for rest and relaxation.

We had a really wonderful experience in the aviator restaurant and our waitress Bojana was more than wonderful. She was friendly, attentive, and interested in us and made our meal a real joy. Re-ordered two omelettes and pancakes and French toast for our boys and it also came with little potatoes that were tasty and the butter was very creamy.

Jeremy and his staff always make us feel so welcomed and valued. It is such a nice feeling to know that this wonderful staff remembers you and welcomes you like family. Chris and Lauren at the front desk are always friendly and knowledgeable and eager to help and make your stay extremely pleasant. Zabrina is a lovely lady who certainly enjoys seeing your furry friends and taking pictures. The bartender, Danielle was professional and also kind and made a delicious martini. Jenny was the young girl that was responsible for cleaning our room. She certainly took pride in her job and our room was spotless. The renovations are absolutely beautiful. The front desk, the lobby, and the sundry section look great. The restaurant and the bar looks fabulous. The rooms are nicely decorated and have wonderful storage that is very functional. We had absolutely beautiful weather to enjoy the beachfront and the pool with new chairs, tables. The updated tiki bar is absolutely adorable and extremely well organized. We always have a wonderful time when we stay here with all the beautiful amenities and the updates and of course the staff. Thank you again for a flawless vacation. See you soon!

Awsome stay. Everyone was wonderful. Bojana was a great waitress. The front desk staff was great zabrina at the front desk was amazing. The housekeeping was very kind. Beds were comfortable. The beach right out the door was great and not crowded. It is very reasonable price for being on the beach. It is a great central location, right in the middle of the outer banks. Not far to travel north or south.