Hotel dekat Norfolk Plaza, Kitakyushu

A lovely and classy hotel for a leisure Harbour side holiday. The service is top notch. The room decor and layout is welcoming. Not much of facilities inside the hotel though. But you can always enjoy the view from the window. I had a long breakfast and they served good quality Prosecco

Stayed on the 27th floor. Every 3-5 minutes, there is a 10-15 seconds of strange noise. reported to the hotel, they blame the lift for the noises. Unfortunately, the very disturbing noise appeared throughout our stay including very late at night.

All the staff were nice and friendly. They lended me an umbrella since it was raining on the first day. The room was fairly clean and spacious enough for one person. The location was very good, only 1-2 min walk away from the Kokura station. Free breakfast was okay.

Right next to JR Kokura Station so very convenient for people who take train. We drove so decided to park a little farther (less than 10min walking distance). As expected the room is not big, but clean and cosy. A food court style dining area （屋台）is right downstairs near the station where you can find a great variety of food such as barbecue, ox intestine hot pot (もつ鍋), sushi etc.

Delicious bread on call 24 hours a day. Unlimited drinks and snacks (limited to 5 per person) Various amenities The location is spacious even if you leave 10 minutes before the train departure. Friendly staff Luggage storage available before check-in/after check-out

The location is excellent, next to Kokura Station, the main terminal station for JR and monorail. The room is equipped with a microwave, which is useful for heating up local specialties and bento boxes that you collect on your travels. The facilities are new, and the bathroom and toilet were comfortable to use.

1. Very spacious room for this price point to be honest. Could be because it's not a major city... 2. Kitchen equipment like induction cooker and pot and bowls and utensils were provided! Makes it possible to cook your own meals (or even just Maggie mee) fridge was very big so can buy drinks to store 3. Location was alright. Located along small alley but very near main road leading to shopping street and Kokura station. 4. Aircon and heater worked well. Great for winter weather 5. Bathroom ventilator was very strong. To the extent that it feels very cold after taking a shower. We tried closing the bathroom door at night and it was literally like a freezer in the morning when we open it. But also because of the ventilator, our clothes dried fast indoors 🥶 6. Now to the pain points. First got to be the facility management and check in check out process. This property does auto check in meaning there is no physical staff to handle your check in check out throughout. There is no receptionist at all. I made my booking 2- 3 hours prior to arriving at property. At the front door we were prompted to input entry passcode which we had no idea what it was (it's not the reservation number provided by the booking partner like Agoda or trip.com) tried to contact both the hotel helpline (there was a Jp phone number at the entrance but that's all, no other info whatsoever) and also escalated to Agoda (as I made my booking through Agoda for first nights) but no ans. In the end we had to enter property when someone unlocked the front entrance using her own passcode before we could speak to the helpdesk through the tablets. So it turns out that they claim most travellers would make their reservation at least a day prior to arrival, which was why system didn't capture my booking (yet ironically they allowed booking for same day check in .... When they clearly cannot manage the whole process) shouldn't there be more effort being put in to monitor for same day booking so the traveller doesn't get stuck at the front entrance especially in winter weather? We had to sit at the park nearby while trying to contact the helpdkesks but couldn't get through till the end...... The whole check in process was rather manual, basically you enter the info as prompted on screen then video call the helpline agent to verify before you'll get your passcode to your room. (All through tablet) Security seems alright if you're ok with the idea of using a keypad lock instead of having a physical room card? I guess customers just have to always make sure no one is looking when entering the passcode at the front door. Btw same passcode is used to enter hotel front entrance and for your room lock. All in all the biggest issue we found was the check in check out process. Overall stay was above average.

You have to register yourself from check-in to check-out, which is convenient and fast. The bathtub is comfortable and large. There were many people that night but it was enough to accommodate. There is a bus stop right outside the door. There is also a food street 3 minutes away. There is a 24-hour restaurant, which is suitable for night tourists. Not bad

the hotel is closing to the JR Station, it is just walking within 7 minutes from the station, it is very convenience for the travelers. Moreover, the front desk stuff is very nice and cheerful, and can response to the customer's queries promptly. The check in and check out process is very smooth and quick. When inside the room, the facilities is fine and clean, have a big working desk and enough light for the traveler when working is required with their computer. The Wi-Fi network is okay. Furthermore, the breakfast is fine and have lot of varieties for the guest to choose. the restaurant staff's service is nice. Also, there are lot of different restaurants which located around the hotel. Highly recommend to come back again in the next time.

A nice hotel with rustic charm. Bathroom very nice, however the tap may be a little slow due to age. The garden is beautiful and the staff very helpful. It should be noted that the hotel parking should not be used, as much cheeper parking is also available close to the hotel, with the parking rules of the hotel parking being expensive, whilst if you take your car out of the bay you have to pay again. Also as of 2023 they have some pretty amazing Quiche, 4.5*