Ciala Resort Hotels in Kisumu

Lovely stay The hospitality was amazing Very professional staff The food was amazing too We are so happy and satisfied.

We visited Ciala Resort in August 2025 for a team building event, and the experience was outstanding. The staff were very supportive, the facilities were well-organized, and the environment was perfect for both fun activities and bonding. The meals were excellent, and the serene setting made the whole experience memorable. I would highly recommend Ciala Resort for corporate team building and group activities.

The hotel is located in a serene area and has ample of activities within the compound. The rooms are clean and comfortable and the staff are very helpful and friendly.

I am visiting from the U.S. for a project and have been around for a month. I use Oak Gym and Spa facility at Ciala. Coach Arnold is the BEST COACH I have ever had 💪. I’m a regular gym goer but he challenges me and motivates me throughout. He makes coming to the gym so energizing and positive. BIG THANK YOU to Arnold and Oak gym and spa. Also enjoy using the sauna and steam service here.

Nice setting and rooms clean and well maintained. However good impression then ends. Only one room key card can be provided even if two guests are in the room, the reception was clear in explaining their system only alllows for one key to be issued and the first will be invaladated if another key card issued. We were staying overnight for a party with 4 guests in two rooms and thus constantly had to either prop the doors open or keep opening and closing the doors while people dressed and prepared for the party. Later when one of the partygoers left before the end of the party to sleep and rest that sleep and rest was disturbed having to open the door as those who had stayed could not enter the room as they did not have their own key! I have to say in years of staying in hotels around the world I have never found any hotel unable to issue the amount of keys for the amount of people booked for the room, not all guests will want to stay together for the whole stay, this needs to be remedied ASAP. Whilst the food is good the service is very slow and disorganised, mid afternoon it took over a hour to take the order and serve 4 drinks and a plate of samosas and chips and another 20 mins to get the bill. The staff are pleasant enough but dont seem to be very focused

My stay at Ciala Resort was absolutely exceptional. From the moment I arrived, I was welcomed with warm hospitality and a serene environment that instantly made me feel at ease. The resort is beautifully maintained with lush gardens, modern yet cozy architecture, and stunning views — the perfect escape from the hustle of everyday life. The rooms were spotless, spacious, and thoughtfully designed with comfortable beds, elegant decor, and all the amenities I needed. I especially loved waking up to the sound of birds and enjoying my morning coffee on the balcony with a peaceful view. The staff at Ciala go above and beyond to ensure every guest feels valued. Everyone was incredibly friendly, helpful, and professional — whether at reception, the restaurant, or around the resort.