My recent stay at Kingston upon Thames Travel Lodge was an extremely poor experience. In the morning the hotel had no running water to the rooms. This unsanitary situation meant that toilets could not be flushed, I couldn’t shower or brush my teeth in the morning or even have a cup of tea. The manager has no explanation or power to resolve this unacceptable situation. This hotel is unfit for purpose, as it appears not to be the first time that this situation has occurred. Travel Lodge are letting out rooms that they know will have no running water in the morning. To compound the situation, there does not appear to be a route to lodge an official complaint. I have tried to write to Travel Lodge but have not had a reply or acknowledgment to my legitimate complaint. Shame on this company.
Terjemahkan