Premier Inn Newton Abbot

We stayed in the premier plus room for the first time. It was spacious but could have done with a sofa to sit on. There is only one chair and a desk chair that is uncomfortable to sit on for any length of time. Shower was great, a large walk in shower though the water was slow to drain and concern it might overflow onto the bathroom floor. Reported but it will have to wait until the maintenance guy is next at the hotel. Mini fridge to store your own drinks and snacks if needed. Iron and ironing board provided. Bed was very comfortable and the blackout curtains worked great. The worst part and I would recommend not buying was the breakfast. The worst ever in any hotel we have stayed in. Breakfast was cold under heat lamps and friends had issues with under cooked pan au chocolates making them inedible. Not worth the money at all, it’ll be worth while popping across the road to Tescos and using their restaurant. Apart from that a lovely place to stay with a great view of the racecourse. Town is a sort distance by car.

Think Mr Whitbread needs to make some vast changes , firstly by listening / reading to the poor reviews from disgruntled customers and staff . Regularly stay prem inn in south west .Days of the inexpensive pricing for a budget hotel are well and truly over . £100 plus a night for a below par hotel . Thankfully the reception staff at this hotel are helpful and do listen . Booked food for 8pm at the restaurant next door (used to be a beefeater) .. arrived and was told to wait on entering by one of the staff .. came back 3 mins later to say that the chef ( think he meant the person that can operate the microwave) had gone and no one else was available to set the timer.. So what do I do for food ? Dunno .. so a refund will be sorted . Not good enough Whitbread even if the restaurant is going thru a takeover i think it’s up to you to sort staffing and making sure your paying customers are looked after. I’ve stayed at this hotel most months for the last 12 years , maybe it’s time an independent hotel close by will be happy with a regular customer and £100 plus per night . Before it’s too late , maybe just maybe read reviews and listen to those that work for you , because this hotel and restaurant certainly isn’t working for you now.

The bed was comfy, the room was basic but this was expected. The restaurant served microwave food and offered no fresh food. The linguine dish was supposed to come with fresh rocket but it was served with none. The chicken curry was full of gristle. At breakfast the coffee machine was broken and the chef didn’t arrive for work so there was no cooked breakfast on offer. The alternative option was at best very poor and offered nothing healthy.