The Coachman Hotel

Food was ok but promise of music at 9 pm was more like 10pm by which time the place was nothing more than a rabble! Won’t be back for Saturday night music. Should have happened a lot sooner! Shame,nice place but not for the faint hearted. Poor show

Had my wedding at the coachman on the 28th of September. Everything was okay leading up, communication wasn’t the best leading up but we got past that. Night before my wedding I phoned to query a room a family member had booked (family room) as she had checked in night before my wedding and was told that the room had been booked by someone else. Complete misunderstanding as it had been put under a different family members name which was fine but when I phoned to query this I spoke to the owner whose attitude was disgusting. He confused the situation by telling me it was booked by someone who wasn’t a family member (even though it was). When I was voiced that I was upset and that the coachman had not made my wedding planning experience any easier from the beginning I was hit with the response “Well, weddings are stressful” to which I was then getting spoken over and when I voiced “this is why I wanted to speak to a manager” he came back with “Well, I’m actually the owner of the business” in the most arrogant way. The conversation then started to feel like an attack and very personal- the most unprofessional from someone who runs a business- genuinely couldn’t believe how I was being spoken to. The owner was offended I sent an email of “complaints” to say I was upset with communication (even though it wasn’t a complaint just feedback). If you can’t take feedback on board or the fact that your actions and behaviour are going to upset your customers then maybe you shouldn’t be running a business in the first place. My wedding day was incredible besides this, food was lovely, function room was stunning, apart from the fact when tables were moved off the dance floor, things were missing off tables, guests drinks thrown away and things I’m assuming were thrown in the bin upon cleaning up. When I queried this and where some of our decor and memorial things had gone I was told everything was given back to us (it wasn’t). Just felt like an annoying customer most the time and that people didn’t want to listen to me. Very shut down. We chose the coachman as initially service was lovely and the events room was beautiful but I would absolutely not be coming back again. They did nothing to try take the weight off or make it that little bit more special. I’m just glad I had a lovely day with my guests but think the owner needs to take the chip off his shoulder.

Visited the restaurant tonight with family. Food was average and expensive for what it is. Staff very efficient and food came out quickly (and hot!) but the young staff are utterly miserable, take order, put down food, ask if you want anything else, take your money. Our family have been regulars for a while but we feel its perhaps time for a change.