Holiday Inn Port of Miami-Downtown

This was my most disappointing experience. Firstly, I couldn't find the name of the hotel, there was no name outside the building. Secondly, the hotel equipment was very outdated, and the breakfast service staff ignored customers and gathered together to chat.

This is an older hotel but it’s clean with nice staff providing good services. The location is excellent. You can see the beautiful Port of Miami and Bayside market outside your window. Most tourists buses either pick up outside the hotel or across the street. The cruise harbor and restaurant are in walking distance or you can take the free trolley to go around yourself. Next time I visit will book this hotel again.

Location SUPER! Food OK. Hotel old, room clean, but so, so. But it was Miami Downtown! If was the second stay in Miami on this winter school holidays trip, so it was just for one night only. The boy in the lobby for luggage also did his job well! The most terrible experience with this stay was the booking by itself. Because making it at the end we felt a bit in a hurry so even though we made booking 2 days in advance (prior to coming from Orlando), I made there a lapsus by making reservation with the start date. I was putting in as starting date the date of when reservation was made (also because of outer distractions), so could not cancel it any more (48hrs before start date of reg. only). So I made and paid second one as well. Facilities old but still OK (altghough it could be in much better condition; compared let's say to an older hotel by Lake Bled in my country, for example, let's say Hotel Triglav with Restaurant 1906 - I always loved it and I still do, altgough there are many by us (older, where I stayed in) (let's say a dozen, maybe not that famous as this one) (but then again just by us there were a few dozens newer ones (but relative to period of 30yrs I am doing that, then not so many), I did stay in, that were also super at least). Tried to negotiate a bit with employees in hotel reception, but they put it all back on me again and said, it was mine and trip.com matter only, relying for us to solve it by ourselves between us...