Ulasan Melbourne ViVo

Tanggapan dari Properti: Thank you for sharing your feedback with us. We take all guest comments very seriously and are deeply concerned about the issues you've raised.After carefully reviewing your comments and the accompanying photos, we have identified that the images were not taken from our rooms or property. We believe there might be a mistake or misidentification regarding the location mentioned in the review.We are committed to maintaining a high standard of cleanliness and comfort for all our guests. We kindly request a review and verification of the authenticity of these images to ensure accuracy.Please contact us directly so we can address any concerns you may have and investigate this matter further.

Tanggapan dari Properti: Thank you for taking the time to share your feedback. We're delighted to hear that you found Ivan, our manager, to be friendly and helpful. He truly appreciates your kind words!We apologize for the dated appearance of the room and the minor maintenance issues you encountered. We are currently in the process of making updates and improvements to our facilities.Your feedback is invaluable to us, and we hope to have the opportunity to provide you with a better experience in the future.

Tanggapan dari Properti: Under new operator and new management, we work hard toward providing better hospitality with home-stay feeling to our guests.Hope you would stay with us again, to experience the difference.Thank you.

Tanggapan dari Properti: We are very sorry about the issue you mentioned with bedding and bath towels. Our hotel only uses disposable items under very special circumstances to ensure the hygiene and health of every guest. We are also very sorry about the issue you mentioned about the renovation of the previous house. We understand this may impact your stay. Thank you very much for mentioning the excellent location of our hotel, close to the bus station and tram station, and opposite two major supermarkets and pharmacies. We attach great importance to your opinions and will work hard to improve our services and facilities, hoping to provide you with a better stay experience in the future. Thank you again for your feedback and we look forward to the opportunity to serve you again.

Tanggapan dari Properti: 感謝您抽出時間留下評價。對於您提到的關於小強和房間老舊的問題，我們深感抱歉。我們非常重視每一位客人的反饋，並希望確保每一位客人在我們酒店都有一個愉快的入住體驗。我們酒店去年剛進行了全面的裝修，所以房間的設施和環境都是全新的。關於您提到的小強問題，我們在日常管理中非常重視衞生與清潔，確保酒店環境的整潔和衞生。我們沒有發現任何類似的問題。如果您在入住期間遇到任何問題，我們希望您能及時告知我們，以便我們能立即採取措施改進。我們期待有機會再次歡迎您，給您帶來更好的入住體驗。