Lodore Falls Hotel & Spa

We stayed for the third time in a deluxe suite because we love the extra luxury. Very quiet because the spa was closed for a refurb. The hotel was as fabulous as always and the staff were all lovely. Menu in the Brasserie could do with a revamp but the Mizu was spot on. Great views from our room and the front of the hotel. Christmas decorations were being put up and they were very special indeed. Definitely be back next year.

Lovely hotel with friendly, helpful staff. Perfect location for exploring the area. The Christmas decorations are amazing!

This was an 18th birthday present, at first we wanted to change the dates for a day before due to something coming up this was during the time we had allocated for free changes a month or two before the arrival date however they declined this. We then only found out the spa wasn’t open the day before the arrival date as we called in to book. Despite paying the same price as if the spa was open. They stated they had sent emails through ***********, however we recieved none of these emails regarding this and *********** confirmed. We tried to cancel so we could last minute book somewhere else however they would not let us even when *********** explained the situation. Reception staff were rude and unhelpful when calling blaming it on *********** and not taking any responsibility. After a while of back and fourth they told us we are able to change the booking date which we wasn’t able to do at such late notice and plans being changed as they wouldn’t let us change before. We ended up going the following day as we could get a full refund, we were allocated room 215 with a view off an another building wall, completely outdated and different to the picture they post online. The room and hallways smelt very off putting, our bed in the room was covered in different types of hairs, hair in the bath tub, and also dirt on the shower curtain that looked like faeces. We called up and was met with the manager who showed us two other rooms, we ended up with room 137 which view was not the best either. however the bathroom was cleaner but there was still hairs to be found in the bed. We were also woken up on the saturday morning by builders. We had a meal at the Mizu Restaurant on the first night which was very over priced, food was out within 10 minutes off ordering so couldn’t have been that fresh. I also told them I had a shellfish allergy and I had forgot to ask to change the prawns on the platter to something else, however I was still served this, fortunately my allergy is not as severe. The hotel false advertised and is not the luxury hotel you booked, it is however in a great location.

Dear Lake Hotel and Spa Management, I recently stayed at your establishment and unfortunately, my experience was marred by an issue that raises concerns about transparency and communication. Upon check-in, I was informed by Lesley of a mandatory requirement for an extra bed for our 4-year-old daughter. After explaining that our daughter would be sleeping with us, we confirmed that an extra bed was not necessary. Lesley agreed and mentioned that the room might not even accommodate an extra bed, reinforcing that this was not guaranteed. During our stay, there was no mention of an extra bed, nor was one provided. However, at checkout, I was surprised to find that a £50 charge had been deducted as an adjustment for an extra bed. When I questioned this, I was informed that the deposit taken at check-in was for incidental charges, including food and other services, but there had been no mention of an extra bed fee. This lack of clear communication and unexpected charge has left us feeling misled and disappointed. It gave the impression of an attempt to impose unjustified charges, which I find unacceptable. I hope the management will address this issue to prevent future guests from facing similar situations. Thank you for your attention to this matter.

My mam treat me to stay at the hotel ...beautiful views and excellent staff ...loved how you gave thought to families with dogs too ....thoughtful

The staff were all excellent, courteous, helpful and well trained. I add an additional recommendation for Lynn on reception, who brilliantly handled a query for me and provided a wonderful solution. First class and I can strongly recommend this hotel if you plan to go to Keswick.