Beautiful reception area. Stunning decor over the Christmas holiday. Unfortunately the overall stay wasn’t great. The hotel isn’t very kid friendly. I requested a kettle for the room as I was traveling with my 1 year old and needed to make his bottle. Both reception and housekeeping blatantly refused and didn’t try to assist. Resturant downstairs was decent , the host was pleasant and welcoming. But again, the Resturant did not cater for kids. We requested a baby chair , after refusing to assist - they eventually brought us a baby chair. Every morning for the 3 days that we stayed - this was a problem for staff. We also requested a cot for the room , which they happily assisted but every day the cleaning ladies would dismantle it and remove all the sheets so every afternoon we had put this cot together. The housekeeping staff did not put in clean towels and we had to make 6 calls to reception and housekeeping for bath towels. Definitely not what I expected.
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