Foto Vienna House Easy by Wyndham Frankfurt Airport

Tanggapan dari Properti: Dear Guest,Thank you for sharing your experience with us.We are thrilled to hear that your stay at Vienna House Easy by Wyndham Frankfurt Airport was such a positive one.We are glad that you found our location convenient for your travel needs and that our room layout contributed to a comfortable stay. It is delightful that our restaurant was able to provide you with a satisfying meal after your late arrival. Additionally, we are pleased that the proficiency of our staff in English made your experience more comfortable. We appreciate your recognition of the shuttle bus service as an added convenience. While you did not have the chance to visit our sauna and pool, we hope that in the future, you will have the opportunity to enjoy these amenities.We would be honored to have you stay with us again on your next visit.Warm regards,Tim Grave, General Manager

Tanggapan dari Properti: Dear Guest,Thank you for sharing your experience with us.We are delighted that you enjoyed the breakfast offered at our hotel, where we strive to provide a variety of high-quality options to start your day right.However, we would like to clarify that our shuttle service from the airport to the hotel is complimentary, while a nominal fee applies for the journey from the hotel to the airport. Furthermore, we understand that you were looking for complimentary sauna access, and we regret any misunderstanding. For future reference, we offer an indoor pool and sauna facilities for a small fee to ensure maintenance and quality service for our valued guests. While our hotel may not be located in a bustling area, we encourage guests to explore nearby attractions in Frankfurt, such as the cultural and historic sites, or to simply unwind in our comfortable rooms, fitness center, or garden terrace. We always aim to provide a peaceful and restorative experience for all our guests.We hope you managed to take advantage of our close proximity to Frankfurt Airport and the various amenities designed to cater to the needs of our travelers. Whether you're looking for a restful night's sleep before a flight or a convenient base to explore the area, we believe our hotel can serve as an ideal choice.We would love to welcome you back on a future occasion.Kind regards,Tim Grave, General Manager

Tanggapan dari Properti: Sehr geehrter Gast,vielen Dank für Ihre ausführliche Bewertung.Wir freuen uns sehr über Ihre begeisterte Rückmeldung zu Ihrem Aufenthalt im Vienna House Easy by Wyndham Frankfurt Airport.Besonders erfreulich ist es zu lesen, dass Sie sich bei uns rundum wohlgefühlt haben. Das reichhaltige Frühstücksangebot hat Ihren Geschmack getroffen und die bequeme Lage zum Flughafen hat Ihren Urlaubsstart angenehm gestaltet. Die entspannte Atmosphäre in unserem Haus wissen unsere Gäste besonders zu schätzen.Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt in Frankfurt wieder bei uns begrüßen zu dürfen.Mit besten GrüßenTim Grave, General Manager

Tanggapan dari Properti: Dear Guest,We thank you for taking the time to send us your feedback.We are truly sorry that your stay did not meet your expectations. Your experience with our service delivery and room allocation process falls short of our usual standards. Our team strives to provide seamless check-in experiences and prompt resolution of any concerns that arise during our guests' stays.Moreover, our housekeeping protocols typically ensure meticulous attention to detail, and our front desk team is trained to handle all guest requests with utmost professionalism. We have shared your feedback with our department heads to reinforce our service standards.Our guest relations team maintains detailed records of all feedback received, and we assure you that your comments have been documented and will be used to enhance our service delivery.We hope that you will allow us the opportunity of providing you with an improved stay in future.Best regards,Tim Grave, General Manager

Tanggapan dari Properti: Dear Guest, Thank you for this great review.We are pleased that you found the accessibility to our hotel from the airport via bus convenient. Our location, just a short walk from the Kelsterbach bus stop and a mere 5 kilometers from the Frankfurt Airport terminals, is designed to make travel easy for our guests.We look forward to welcoming you back soon. Kind regards,Tim Grave, General Manager

Tanggapan dari Properti: Dear Guest, Thank you for this great review.We are delighted that you had such a positive experience with us. It's fantastic to hear that you found our rooms clean and appreciated the complimentary drinking water. Our convenient location near Frankfurt Airport and our shuttle service are indeed great assets for our guests. We're pleased that you found our staff friendly and helpful, as we strive to provide excellent service to all our guests. Your recommendation means a lot to us, and we're grateful for your kind words. We hope you were able to take advantage of our other facilities during your stay, such as our indoor pool, sauna, and fitness center, which are available to help our guests relax and rejuvenate.We look forward to welcoming you back soon. Kind regards,Tim Grave, General Manager